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What to do when ticket collection failed
  • Date / time: 2013-01-18 21:58:55Name: Angelina

    Hello!

    I have purchased train tickets online for Prague to Budapest tomorrow night, the planned tickets pick up date is today (Friday) but I got to Prague too late and the office already closed. I have the email confirmation with my name other information stated, can I show this to validate and still take the train?

    Thanks!!!

    Reply

    • Date / time: 2013-01-19 09:50:19Name: Zdenka

      Dear customer,
      I am very sorry but in this case it is impossible to travel only with „email confirmation“. You need a paper ticket. I will wait for you in the office from two to four o'clock this afternoon /Saturday/. Please tell me whether you agree with it.

      Address: Šporkova 2, 110 00, Praha 1 (near the Prague castle, this IS NOT train station) Location on map
      Kind regards Zdenka Hajkova

      Reply