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During a visit to the Prague station Mustek, we were treated horribly by two staff member ticket checkers. Despite having purchased tickets at our previous stop when we entered the metro, we had to pay a huge fine to get off the metro. No where was it posted that we would need tickets to exit again, and on,y in one stop did we see people (only tourists) being asked for cards again. If we had known or been told by the agent we asked for help at our first station, we would have held om to our tickets. The ticket agents target tourists. They made no effort to be polite or listen to us and went as far as to be downright rude. We will not be riding a metro in Prague ever again and will never advise other visitors to do so either! Worst public transportation experience in Europe, unfortunately!
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It is the worst underground in Europe ..We are 3 doctor in medical conference in Prague all near 60Y (Seniors) the man who check ticket in way to train was impolite non human not listening deal with us as we are thieves …We did not see the machine of tickets and we look for it and we find this man in front us we thought he will help us but let us pay 32 Euro Otherwise he will call police and as he know we are respectable people we will bay easily and that what done HE STOLE US frankly and I will in tripadvisor war any tourist to come to Purge and we complain to conference admin NOT to do any medical conference in Prague later on Bad experience
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Exactly the same experience!! And I also add that the guy pushed my boyfriend's chest to intimidate him or to induce a reaction! I straight ran to tell another officer what happened and luckily he told something in their mother tongue that made him stop! I don't even want to imagine what could happen otherwise! We were just talking!! And last of all, like this was not enough, the officer told us that we could use the fine as a ticket for today. Not true at all!!! I luckily had the feeling that it was a lie and I asked another local person to translate what was written on the fine, and it clearly says that it is not usable as a ticket!!! So what? He wanted us to get another fine later in the day??? No words. Seriously the worst transport service ever and I can not believe that these individuals still work and still provide this horrible service after ALL the complaints I could find online! I am shocked. I will walk for all my stay in Prague. I hope someone will investigate on this mess!
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Hello. Please note that we are a private travel agency, not a public transportation system! You need to contact DPP on dpp.cz.
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We had exact same experience. It felt more like a banana republic experience. Too bad because the rest of our visit was great. Not a good way to promote your city Prague.
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Dear visitors of Prague, We are private travel agency and we recommend to send these complaints directly to the DPP company – Prague public transit – who run the Prague transport: http://www.dpp.cz/…acts/podnet/
Please, note that you can encounter controllers in every means of transport in Prague and without a valid ticket, you will always pay a fine. Discussion or refusing to pay will only make them call police on you. So if you are still in Prague always read carefully what is on the ticket and follow the instructions to avoid any unpleasant situations.
Kind regards Pavla
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Hi all Myself and friend used the tube in Prague for the 1st time . Usually in the UK your ticket is valid from the moment of purchase and you have barriers and you cannot enter without inserting ticket. If for some reason the Barriers are open then the ticket checker on board just punches your ticket. So we got on the train expecting this to happen but instead were very rudely marched out of the station by transport staff. They had our tickets and we had to run behind them to not loose them. We apologised that we were not told by the ticket officer to validate our tickets and did not think to read the small print on our tickets. We had spoken to the officer at the desk before buying our tickets for directions and if there was anything else we needed to know. It was an expensive lesson learnt. We were fined 800 Czk Coronas and it put a dampener on the rest of our trip. I can see that a lot of people on this forum are defending the system but where is the understanding that tourists can make a genuine mistake, while you are experienced travellers on the Prague metro. Prague is a beautiful country but has a long way to go in understanding customer service.
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Hello. We are sorry to hear about the experience. Please, send your complaint directly to the Prague public transport company: http://www.dpp.cz/…acts/podnet/
We are a private agency and unfortunately do have any influence on the public transport in Prague.
Kind regards Pavla
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What planet are you from. The instructions are right on the ticket in Czech AND ENGLISH. Have you been on NY Subway or Bart in SF. You can't even get out without inserting your ticket. Prague has an honor system that works better than any. You are either not honorable or really dumb and should not travel!
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@Visitor, it is YOUR responsibility to understand the rules when using our metro system.
Don't blame Prague for your lack of consideration. You honestly thought that you would not need your ticket to LEAVE the metro system ?
I do not believe you. I have lived here for more than 12 years and I have never heard such nonsense. Shame on you.
Bob
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As visitors,we had similar experiences, purchased full price but wasn't advised to stamp and ended up paying high fines! We've been to many cities like London and NYC, Prague metro is the worst to tourists without clear guidance. Although we loved the city, but the metro isn't tourist friendly at all!!!
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Hello. We are sorry to hear about the bad experience. Kindly contact directly the Prague public transit company: http://www.dpp.cz/en/contacts/. We are a private travel agency and do not have anything to do with the rules for the public transportation. Kind regards Pavla
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When you go visit a city, maybe you should read about the rules of the transport system, This is not Prague's fault, it's you fault for your laziness.
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Hello, I am sorry to hear this. However, there is nothing we could do about it. The best way to make a complaint is to contact directly the public transport provider. I am attaching a link with necessary contacts. Best regards, Alena
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Hello, I agree to some extent with this argument that as a visitor you should do your homework and study other country system and obey it. I have always done it and Google is available with plenty information and guidelines. Having said that I also believe that some tourist may end up making geniue mistakes and this should be recognized and treat them with compassion. I don't believe average tourist who bought the plane tickets to come to Prague is trying to con the transport system. Prague being a east European block has lot to catch up with customer service whether it's in the bard, cafes, or public services.
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Posting this here to inform others, we had a bad experience today on the tram line. We have already bought various tickets to use the trains and buses around Prague and correctly used them. We have plenty of reciepts. We made a decision to go to the castle from Prague 1 and it was our first time using the trams. We only bought around 1000czk with us to pay for food and a few coins for transport, and were informed online that we could pay on the trams for our tickets and thought it would be easiest. The tram was busy and we got on expecting an obvious place to purchase a ticket, but we were faced with a tall intimidating man. I thought that was where you could pay for the tickets – ‚on the tram‘ so I asked him how much as it was very confusing, but instead he started demanding a huge fine which we didn't have, or our passports/ID which we didn't have either as we thought we wouldn't need them. I offered him everything we had. He said he would call the police and quickly became very intimidating and forceful and there was nothing we could do. No option to pay later. A nice man sat ahead paid our fines for us instead, and we were very thankful and made friends. I was very grateful. We are young and this is our first time abroad, and we were very scared. The person checking the ticket knew we were vulnerable so became very rude and forceful, and saying „what is it going to be lady, police or money?“ but there was absolutely nothing we could do as he ignored everything we said and pointed at the ticket machine on the tram like we were stupid. We did everything else right and obliged all rules on other transport. Ruined our last day.
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Hello. Please contact the Prague public transportation company directly on dpp.cz. We are a private travel agency.
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