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Prague Transport :: Metro :: Horrible Service
  • Date / time: 2013-06-11 08:39:55Name: Visitor

    During a visit to the Prague station Mustek, we were treated horribly by two staff member ticket checkers. Despite having purchased tickets at our previous stop when we entered the metro, we had to pay a huge fine to get off the metro. No where was it posted that we would need tickets to exit again, and on,y in one stop did we see people (only tourists) being asked for cards again. If we had known or been told by the agent we asked for help at our first station, we would have held om to our tickets. The ticket agents target tourists. They made no effort to be polite or listen to us and went as far as to be downright rude. We will not be riding a metro in Prague ever again and will never advise other visitors to do so either! Worst public transportation experience in Europe, unfortunately!

    Reply

    • Date / time: 2013-06-11 09:11:54Name: Alena

      Hello, I am sorry to hear this. However, there is nothing we could do about it. The best way to make a complaint is to contact directly the public transport provider. I am attaching a link with necessary contacts. Best regards, Alena

      Reply

    • Date / time: 2016-01-08 10:10:55Name: Elchar

      When you go visit a city, maybe you should read about the rules of the transport system, This is not Prague's fault, it's you fault for your laziness.

      Reply

    • Date / time: 2016-10-22 18:52:33Name: visitor

      As visitors,we had similar experiences, purchased full price but wasn't advised to stamp and ended up paying high fines! We've been to many cities like London and NYC, Prague metro is the worst to tourists without clear guidance. Although we loved the city, but the metro isn't tourist friendly at all!!!

      Reply

      • Date / time: 2016-10-24 08:55:46Name: Pavla Janoušková

        Hello. We are sorry to hear about the bad experience. Kindly contact directly the Prague public transit company: http://www.dpp­.cz/en/contac­ts/. We are a private travel agency and do not have anything to do with the rules for the public transportation. Kind regards Pavla

        Reply

    • Date / time: 2017-04-13 10:33:11Name: Bob Rechter

      @Visitor, it is YOUR responsibility to understand the rules when using our metro system.

      Don't blame Prague for your lack of consideration. You honestly thought that you would not need your ticket to LEAVE the metro system ?

      I do not believe you. I have lived here for more than 12 years and I have never heard such nonsense. Shame on you.

      Bob

      Reply

    • Date / time: 2017-05-09 04:45:57Name: George

      What planet are you from. The instructions are right on the ticket in Czech AND ENGLISH. Have you been on NY Subway or Bart in SF. You can't even get out without inserting your ticket. Prague has an honor system that works better than any. You are either not honorable or really dumb and should not travel!

      Reply

    • Date / time: 2017-06-18 21:14:29Name: Rosie

      Hi all Myself and friend used the tube in Prague for the 1st time . Usually in the UK your ticket is valid from the moment of purchase and you have barriers and you cannot enter without inserting ticket. If for some reason the Barriers are open then the ticket checker on board just punches your ticket. So we got on the train expecting this to happen but instead were very rudely marched out of the station by transport staff. They had our tickets and we had to run behind them to not loose them. We apologised that we were not told by the ticket officer to validate our tickets and did not think to read the small print on our tickets. We had spoken to the officer at the desk before buying our tickets for directions and if there was anything else we needed to know. It was an expensive lesson learnt. We were fined 800 Czk Coronas and it put a dampener on the rest of our trip. I can see that a lot of people on this forum are defending the system but where is the understanding that tourists can make a genuine mistake, while you are experienced travellers on the Prague metro. Prague is a beautiful country but has a long way to go in understanding customer service.

      Reply

      • Date / time: 2017-06-19 12:51:40Name: Pavla Janoušková

        Hello. We are sorry to hear about the experience. Please, send your complaint directly to the Prague public transport company: http://www.dpp­.cz/…acts/pod­net/

        We are a private agency and unfortunately do have any influence on the public transport in Prague.

        Kind regards Pavla

        Reply

    • Date / time: 2017-08-02 17:09:23Name: Jim

      We had exact same experience. It felt more like a banana republic experience. Too bad because the rest of our visit was great. Not a good way to promote your city Prague.

      Reply

      • Date / time: 2017-08-02 21:57:41Name: Pavla Janoušková

        Dear visitors of Prague, We are private travel agency and we recommend to send these complaints directly to the DPP company – Prague public transit – who run the Prague transport: http://www.dpp­.cz/…acts/pod­net/

        Please, note that you can encounter controllers in every means of transport in Prague and without a valid ticket, you will always pay a fine. Discussion or refusing to pay will only make them call police on you. So if you are still in Prague always read carefully what is on the ticket and follow the instructions to avoid any unpleasant situations.

        Kind regards Pavla

        Reply