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Terms and conditions of Prague shuttles

Conditions for taxi transfers within Prague

Booking

Customers are obliged to provide valid travel and personal details including a telephone number (with the international calling code) and an e-mail address.

  • If booking a taxi from the Prague airport customers should fill in flight details (flight number, company name, and estimated arrival time).
  • If booking a taxi from a hotel or a private address customers should fill in details about their departure address and time of pick up (note that it is necessary to be at the airport at least 1 hour before the plane takes off).

Booking is possible only through Czech-transport.com. Czech-transport.com is not liable for transfers or additional orders reserved directly through the driver.

Changes of orders are not be accepted less than 12 hours in advance. Customers have to call or send an e-mail – instant messaging or skype are not sufficient. If these conditions are not met, customers cannot claim any compensation for a missed connecting flight/bus/train.

Booking Confirmations

After an on-line reservation is made czech-transport.com sends a summary of the order by email. Customers are obliged to confirm their orders by clicking on a confirmation link in an email. Unconfirmed orders are not valid. Confirmation can be made 12 hours before the pick up time at latest. Orders confirmed later are not valid.

Payments

Payments can be made by the following methods:

  • Cash to the driver at the time of transfer (in CZK or in EUR)
  • Prepayment by Credit or Debit card on-line (more expensive than payment in cash, bank fees are included)
  • Phone Bookings

All telephone bookings are taken with great attention and care to make sure they are accurate. Some calls are recorded for training and verification purposes.

Prices

All prices are quoted per vehicle.

Additional fees are charged for:

Vehicle

It is the booker’s or passenger’s res­ponsibility to ensure that they reserve or book the correct size of vehicle in order to carry the number of passengers and luggage. The vehicle capacities and pictures are available on the website. Also consultations are possible by email (info@czech-transport.com).

Children of all ages have to be included in the number of passengers.

If a passenger has booked a smaller vehicle capacity than needed, the driver reserves the right to refuse to carry the passengers due to Health and Safety rules. However, the passenger is liable to pay the full fare to the driver. If the capacity of the ordered vehicle is not exceeded, additional passengers and luggage may be added with the permission of Czech-Transport.com.

Waiting Time Charges

  • Airport pick ups – the maximum free waiting time is 60 minutes, starting from the flight landing time. Afterwards, a fee of 150 CZK per hour applies. There are no additional charges for any flight delays. The driver checks the flight status and enters the arriving hall 20 minutes after the landing.
  • Sea/cruise port pick ups – the maximum free waiting time is 60 minutes, starting from the nominated pick up time. Afterwards, 150 CZK per hour apply.
  • Pick ups from home, hotel, offices and other venues – 15-minute free waiting time from the actual booked time is allowed. Afterwards, 150 Czech crowns per hour is added to the fare.

Additional Drop offs and Pick ups

Additional drop offs and pick ups are charged per mile with a minimum fee of 100 Czech crowns per diversion.

Booking Cancellations

A booking of a transfer can be cancelled in advance. A free of charge cancellation is possible 24 hours before the departure at latest.

Missed Flights

If passenger missed a flight, it is his or the booker’s respon­sibility to inform Czech-Transport.com immediately, so the driver can be notified. If the journey was pre-paid, the fare will be refunded after deducting 100 CZK for bank charges. However, if the passenger wishes to take a later flight the taxi service will be provided at no extra cost. If Czech-Transport.com is not notified about the missed flight, the passenger or booker is liable to pay the full fare. Pre-paid orders are not refunded in such cases.

No Show

No Show means that a passenger books a transfer with us and fails to meet or contact the driver at the appointed time. This includes pick ups at airport, seaport, home, hotel and other private address. This includes reservations with incorrect dates and times.

  • Airport/seaport: The driver waits in the arrival hall up to 1 hour from flight/ship landing time. If the passenger fails to meet or contact (email, telephone) the driver within this time limit it is considered as a no show.
  • Bookings paid by credit or debit cards are not refunded in the event of a no show.

Routes

The driver chooses the route to a destination by considering the following facts: the traffic, time, road closures, and diversions.

Liabilities

The company accepts no liability for the following: Severe traffic delays, road closures, extreme and poor weather conditions.

Czech-Transport.com is not liable for any wrong or incomplete information given by the booker or passenger.

Refunds

Refunds are possible if:

  • Reservations pre-paid with credit or debit cards and a request of a cancellation is sent at least 12 hours prior to the pick up time.
  • Passengers inform Czech-Transport.com immediately by phone, e-mail or sms and obtain a cancellation e-mail from Czech-Transport.com.

All refunds are subject to a minimum fee of 100 Czech crowns (bank charges).

No refunds will be issued:

  • If the cancellation is notified less than 12 hours in advance.
  • If the passenger books the transfer for a wrong date, give a wrong flight number or uses other other misleading information.
  • If the passenger leaves the pick up point without informing Czech-Transport.com for any reason whatsoever.

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Last update: 2015-11-04