Customers are obliged to provide valid travel and personal details including a telephone number (with the international calling code) and an e-mail address.
Booking is possible only through Czech-transport.com. Czech-transport.com is not liable for transfers or additional orders reserved directly through the driver.
Changes of orders are not be accepted less than 12 hours in advance. Customers have to call or send an e-mail – instant messaging or skype are not sufficient. If these conditions are not met, customers cannot claim any compensation for a missed connecting flight/bus/train.
After an on-line reservation is made czech-transport.com sends a summary of the order by email. Customers are obliged to confirm their orders by clicking on a confirmation link in an email. Unconfirmed orders are not valid. Confirmation can be made 12 hours before the pick up time at latest. Orders confirmed later are not valid.
Payments can be made by the following methods:
All telephone bookings are taken with great attention and care to make sure they are accurate. Some calls are recorded for training and verification purposes.
All prices are quoted per vehicle.
Additional fees are charged for:
It is the booker’s or passenger’s responsibility to ensure that they reserve or book the correct size of vehicle in order to carry the number of passengers and luggage. The vehicle capacities and pictures are available on the website. Also consultations are possible by email (firstname.lastname@example.org).
Children of all ages have to be included in the number of passengers.
If a passenger has booked a smaller vehicle capacity than needed, the driver reserves the right to refuse to carry the passengers due to Health and Safety rules. However, the passenger is liable to pay the full fare to the driver. If the capacity of the ordered vehicle is not exceeded, additional passengers and luggage may be added with the permission of Czech-Transport.com.
Additional drop offs and pick ups are charged per mile with a minimum fee of 100 Czech crowns per diversion.
A booking of a transfer can be cancelled in advance. A free of charge cancellation is possible 24 hours before the departure at latest.
If passenger missed a flight, it is his or the booker’s responsibility to inform Czech-Transport.com immediately, so the driver can be notified. If the journey was pre-paid, the fare will be refunded after deducting 100 CZK for bank charges. However, if the passenger wishes to take a later flight the taxi service will be provided at no extra cost. If Czech-Transport.com is not notified about the missed flight, the passenger or booker is liable to pay the full fare. Pre-paid orders are not refunded in such cases.
No Show means that a passenger books a transfer with us and fails to meet or contact the driver at the appointed time. This includes pick ups at airport, seaport, home, hotel and other private address. This includes reservations with incorrect dates and times.
The driver chooses the route to a destination by considering the following facts: the traffic, time, road closures, and diversions.
The company accepts no liability for the following: Severe traffic delays, road closures, extreme and poor weather conditions.
Czech-Transport.com is not liable for any wrong or incomplete information given by the booker or passenger.
Refunds are possible if:
All refunds are subject to a minimum fee of 100 Czech crowns (bank charges).
Last update: 2015-11-04