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Minibus / Train Ticket Booking Terms & Conditions

Czech-Transport.com is an official reseller of the bus company REGIOJET, to read the complete conditions, download the following PDF file

Booking and payment process

To ensure the secure payment, you are redirected to a 3rd party payment portal. We receive only the result of the transaction. We do not have access to your payment card data and we cannot make a purchase using the card data provided by you. The payment is identified by the unique order number (Order ID – a 15-digit numeric string).

If due to any circumstances we cannot purchase the ticket (e.g. the bus is full) you receive the full refund within 3–5 business days.

After a successful payment you will receive a confirmation email. If you don't receive a confirmation e-mail or tickets within 24 hours, please check your SPAM (JUNK) folder first. Customers who have not received bus tickets and have checked their SPAM are obliged to contact us on: bus@czech-transport.com. Czech-Transport.com is not responsible for claims received after the due date. Any travel expenses claims received after bus ticket expiration will not be accepted and you will not be entitled to reimbursement for those expenses.

A payment due is considered made when it appears on our account.

Travel document

If the transaction is successful, we send the ticket to your e-mail address in 24 hours. You can print the ticket out (on an A4 sheet), and the printed ticket is considered a valid travel document.

You can also just show the ticket on your mobile phone to the steward or just write down the ticket number.

Any claims made less than 12 hours before bus departure will not be accepted.

Luggage allowed

free of charge: 1 hand luggage at maximum weight of 10 kg and size of 55×35×25 cm + 1 standard luggage up to 30 kg and maximum size 30×60×80 cm
Luggage over the limit can only be transported in case of free space in the luggage compartment.

Strollers are only transported in case of no risk of damage to other luggage and are only accepted for transport in case of free space available in the luggage compartment. Strollers and wheelchairs must be folded.

Strictly prohibited transportation of:

Luggage which could, by its nature, endanger the safety of passengers, damage other luggage or vehicles interior
Hazardous substances and objects (weapons without proper authorization, explosives, narcotic drugs and other psychotropic substances, etc.)
Animals

Refunds, cancellations and exchanges

Tickets can be canceled 24 hours before the departure at latest. The 20% cancellation fee is applied. Tickets canceled less than 24 hours before the departure cannot be refunded.

Change of travel date / time / destination is not possible.

We strongly recommend customers that in the case of them urgently needing to change their booking that they contact us not only by email but also by telephone or SMS. Keep in mind zone differences as well as our working hours.

It is in the customer's own interest to check their email (including spam box) in good time to learn about the cancellation of a ticket.

Security and protection of information

We declare that all personal data are considered confidential, shall be used solely for internal needs, shall not be made public, provided to a third party or abused in any other way. When handling personal data, we shall abide by the Czech law no. 101/2000 Coll. on personal data protection.

Other terms and conditions

The price of each ticket includes the booking fee (from 5 to 16 EUR).
Transportation of animals is not possible
Travel insurance is recommended.
Travelers are responsible for ensuring that they have all necessary travel documents and visas.
Prices are subject to change without prior notice.
Contact: bus@czech-transport.com
Complete conditions of the REGIOJET carrier are available in PDF format
Complete conditions of the Tiger Express carrier are available in PDF format

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Last update: 2024-04-11

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