I brought the train ticket from Prague to Berlin online (Order number (ID):
141065912464433); Now I lost my passport and I canot arrive at Prague so
I have to cancel it. is that possoble? How much should I cost? THX!!!!
Reply
Date / time: 2014-05-05 15:55:06
Name: Lucie
Dear Yuan,
thank you fro contacting us. Unfortunately NO. It is not possible to cancel
an e-ticket. If the data does not match you have to buy a new ticket. Change or
cancellation of train e-ticket is not possible.
I brought the train ticket from Prague to Berlin online (Order number (ID): 141065912464433); Now I lost my passport and I canot arrive at Prague so I have to cancel it. is that possoble? How much should I cost? THX!!!!
Reply
Dear Yuan,
thank you fro contacting us. Unfortunately NO. It is not possible to cancel an e-ticket. If the data does not match you have to buy a new ticket. Change or cancellation of train e-ticket is not possible.
Kind regards
Reply