Home :: Trains :: Prague → Berlin :: cancel ticket possilble?
  • Date / time: 2014-05-05 15:38:38Name: YUAN

    I brought the train ticket from Prague to Berlin online (Order number (ID): 141065912464433); Now I lost my passport and I canot arrive at Prague so I have to cancel it. is that possoble? How much should I cost? THX!!!!


    • Date / time: 2014-05-05 15:55:06Name: Lucie

      Dear Yuan,

      thank you fro contacting us. Unfortunately NO. It is not possible to cancel an e-ticket. If the data does not match you have to buy a new ticket. Change or cancellation of train e-ticket is not possible.

      Kind regards