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Change ticket
  • Date / time: 2014-06-09 15:34:42Name: Elisee

    Hello,\r\nI have a ticket from Prague to Bratislava on the 12th of June.\r\nI would like to know if I could change the location for Bratislava to Zlin. So i would like to go fro Prague to Zlin and i would like to go on the 11th of June. Its an emergency. please help. \r\nI\'ll be waiting for your e-mail.

    Reply

    • Date / time: 2014-06-10 10:11:59Name: Pavla

      Dear customer, thank you for contacting us. In this case we would have to cancel the order (9 EUR refund) and book a new ticket for you (14 EUR). But there is no direct connection. Because of the cancellation, you would have to pay us additional 5 EUR. Please, confirm how should we proceed. Thank you.

      Reply

      • Date / time: 2014-06-10 10:28:07Name: elisee

        Is there an office I could go and talk to some one in Prague. I would feel better doing all of this in person. If so please tell me the address and phone and best times to get there

        Reply

        • Date / time: 2014-06-10 11:36:37Name: Pavla

          Dear Elisee, I would recommend to go to Florenc bus station, to one of the Student Agency counters. Tell them your ticket number and your problem. They will help you right there with the change/cancella­tion. We are their partner. Kind regards

          Reply

      • Date / time: 2014-06-12 00:15:15Name: Elisee

        Hello. I could like to cancel my ticket for Prague to Bratislava.
        If there is some thing you could do for Zlin to Bratislava for 13th. please let me know.

        Reply