I bought 4 tickets from Munchen to Prague (1 January 2015) and from Prague
to Vienna (4 January 2015). There is no problem in the Munchen-Prague ticket but
Prague-Vienna ticket, I got 5 ticket. There are 2 tickets under my name
(Gilang Derana Putra) with different price, 19 and 12 Euro. Is that because
I am under 25 years old? But why there are 2 tickets? I already check the
order confirmation email and it clearly stated there are 4 travellers with the
total price 136 Euro.
Which ticket i should use? I also have not received the billing for the
Prague-Vienna ticket.
Thank you
Reply
Date / time: 2014-12-10 16:47:07
Name: Lucie
Dear Gilang,
thank you for contacting us.
Group travel: Every passenger has its own ticket, with his name and passport
number on it. The last sheet includes a reservation of seats, which is valid for
all passengers. On this seat reservation page there is always only one name
(name of one of the passengers).
I bought 4 tickets from Munchen to Prague (1 January 2015) and from Prague to Vienna (4 January 2015). There is no problem in the Munchen-Prague ticket but Prague-Vienna ticket, I got 5 ticket. There are 2 tickets under my name (Gilang Derana Putra) with different price, 19 and 12 Euro. Is that because I am under 25 years old? But why there are 2 tickets? I already check the order confirmation email and it clearly stated there are 4 travellers with the total price 136 Euro.
Which ticket i should use? I also have not received the billing for the Prague-Vienna ticket.
Thank you
Reply
Dear Gilang,
thank you for contacting us.
Group travel: Every passenger has its own ticket, with his name and passport number on it. The last sheet includes a reservation of seats, which is valid for all passengers. On this seat reservation page there is always only one name (name of one of the passengers).
Kind regards
Reply