I booked a bus from Prague to Copenhagen on April 2nd for 2 persons, but
I haven't received a confirmation, and it's not in my spam or any other
folders! Please help me as soon as possible.
Thanks Reem
Reply
Date / time: 2015-03-24 13:59:00
Name: Pavla
Dear Reem, thank you for the message. Are you sure the payment was
successful? I could not find any order connected to your name, surname or the
email. Kind regards Pavla
Reply
Date / time: 2015-03-25 20:11:05
Name: Reem Fatthelbab
Hey Pavla,
Yes, Im quite sure; it said the payment was successful. It was a reservation
for me and Noha Zidan.
Reply
Date / time: 2015-03-25 21:35:14
Name: Pavla
Hello, if the payment was successful, do you have an order ID? Can you give
us more details – e.g. when did you bought the ticket? Pavla
Reply
Date / time: 2015-03-26 10:55:25
Name: Reem Fatthelbab
Hi, This is exactly the problem I'm reporting; I got no confirmation mail.
That was on March 22nd between 09:53 and 10:24.
Reply
Date / time: 2015-03-26 13:53:21
Name: Pavla
Hello I checked orders that came in the next 24 hours and yours is not
there. Can you check your bank account and give me all the details that are
connected to the payment (date, time, amount, Id number)? I will forward them
to our accounting department. Pavla
Hi,
I booked a bus from Prague to Copenhagen on April 2nd for 2 persons, but I haven't received a confirmation, and it's not in my spam or any other folders! Please help me as soon as possible.
Thanks Reem
Reply
Dear Reem, thank you for the message. Are you sure the payment was successful? I could not find any order connected to your name, surname or the email. Kind regards Pavla
Reply
Hey Pavla,
Yes, Im quite sure; it said the payment was successful. It was a reservation for me and Noha Zidan.
Reply
Hello, if the payment was successful, do you have an order ID? Can you give us more details – e.g. when did you bought the ticket? Pavla
Reply
Hi, This is exactly the problem I'm reporting; I got no confirmation mail. That was on March 22nd between 09:53 and 10:24.
Reply
Hello I checked orders that came in the next 24 hours and yours is not there. Can you check your bank account and give me all the details that are connected to the payment (date, time, amount, Id number)? I will forward them to our accounting department. Pavla
Reply