enesitfrderu

Font size: A A A A

Icon shopcart

Prague private Taxi

hotel ↔ train station for 15 €

arrow

Trains

Buses

Transfers

Excursions

Hotels

Prague Guide

Prague Transport

Czech towns

Czech castles

Czech spas

Car rentals

Special Events

Deutsche Bahn Bus Ticket Terms & Conditions

Deutsche Bahn Bus Ticket Booking Terms & Conditions

Czech-Transport.com is an official reseller of the bus tickets for the company Deutsche Bahn. These buses are called DB IC Buses and are usually red-white colored. We are selling electronic tickets (=the so called „OLTs“) and paper tickets. These terms and conditions are valid for electronic and paper form as well. In case the conditions vary, it is explicitly described.

Booking and payment process

To ensure the secure payment, you are redirected to a 3rd party payment portal. We receive only the result of the transaction. We do not have access to your payment card data and we cannot make a purchase using the card data provided by you. The payment is identified by the unique order number (Order ID – a 15-digit numeric string).

After a successful payment you will receive a confirmation e-mail. If you don't receive a confirmation e-mail within 24 hours, please check your SPAM (JUNK) folder first. Customers, who have not received confirmation and have checked their SPAM, are obliged to contact us: info@czech-transport.com. Czech-Transport.com is not responsible for claims received after the due date. Any travel expenses claims received after bus ticket expiration will not be accepted and you will not be entitled to reimbursement for those expenses.

A payment due is considered made when it appears on our account.

If due to any circumstances we cannot purchase the ticket (e.g. the bus is full, doesn't operate…) you receive the full refund within 3–5 business days.

In case of complications with the order you will be contacted by e-mail. If you do not respond in 3 days to the repeated e-mails or sms from Czech-transport, we reserve the right to cancel the order and refund you. Czech-transport is not liable for any damage caused in such situations.

Travel document

PAPER TICKET:

  • Physical (paper) ticket can be ordered a minimum of 1 and a maximum of 90 days before the date of travel (the 1 day minimum applies to Prague hotel delivery or personal ticket collection in our Prague office).
  • Paper ticket is always issued (=valid) for a specific route, date and time.
  • Paper ticket is anonymous-no names appear on it, Whoever has the ticket, can travel.
  • Paper ticket must be sent to a physical address or collected in our office (see: Delivery methods for possible options)
  • Please note that the paper ticket cannot be sent by e-mail and it is only valid as original. If you don't have it with you at the time of travel, you are considered to be a passenger without valid ticket.
  • In order to travel you have to be in possession of valid passport and/or ID. If you don't have a valid passport/ID, you will be considered to be a passenger without valid ticket.

OLT:

  • electronic ticket can be ordered a minimum of 1 and a maximum of 90 days before the date of travel
  • OLT is always issued (=valid) for a specific route, date and time.
  • OLT is always issued for a specific passenger. The ticket is only valid, when the specific passenger with his/her valid passport/ID takes the trip.
  • Only one name per travelling group appears on the OLT. the names of the travel companions don't appear anywhere
  • OLT is always sent as a .pdf file attachment. it must be printed out by the customer and taken with you on your trip
  • There are no OLTs for Seat reservations and Group bookings. Instead Paper ticket form must be chosen.

Delivery methods

OLT: These tickets are sent as .pdf files to the customer's e-mail addresses. It is therefore recommended to provide us with TWO DIFFERENT e-mail addresses to lower the chance it gets caught in your spam folder. The OLTs are sent to the customer's e-mail within 24 hours after making the purchase. If you don't receive the ticket by then, you are obliged to contact us asap.

PAPER TICKETS: These tickets must be either picked up in our office, sent by courier to an accommodation in Prague or sent by FedEx/DHL to any physical address worldwide. In total there are 3 delivery options:

FedEx express service to your home / work address or hotel

  • FedEx delivers the bus tickets to the requested address during the day and in person. If the deliveryman can not reach the address indicated by you (e.g. unknown address, unknown addressee, incomplete address, wrong address, nobody is available at the address), then the parcel is stored in a local FedEx office for you to collect.
  • The courier usually tries to perform the delivery two times, and leaves a note at the address with the expected time of the delivery.
  • If there is nobody to take over the parcel, the courier will usually try to reach you by phone. Providing a valid cell phone number is essential for a successful delivery
  • If the delivery fails (nobody collects train tickets) the parcel is returned to us and will be destroyed and you have to order the product and the delivery again.
  • This standard parcel is insured and contains a tracking code which is automatically sent to your e-mail address immediately after the tickets are shipped.
  • Changes to the delivery address information after the order has been shipped will result in 15 € charge (only advanced payment with credit card is accepted).
  • We are unable to process orders for delivery to P.O. Boxes or APOs.
  • A correct address and a telephone number is necessary for the delivery. An incorrect shipping address and/or telephone number may result in return delivery without any possibility to claim a full refund (see the Refund section).

DHL express service to your home / work address or hotel

  • DHL delivers the bus tickets to the requested address during the day and in person. In case your are not at home, please provide us with a valid phone contact which the delivery agent can reach you at in order to agree on a suitable delivery time.
  • The courier usually tries to perform the delivery two times, and leaves a note at the address with the expected time of the delivery.
  • If there is nobody to take over the parcel, the courier will usually try to reach you by phone. Providing a valid cell phone number is essential for a successful delivery
  • Changes to delivery address information after the order has been shipped will result in 20 € charge (only advanced payment with credit card is accepted).
  • This standard parcel contains a tracking code which is automatically sent to your e-mail address immediately after the tickets are shipped.
  • We are unable to process orders for delivery to P.O. Boxes or APOs.
  • A correct address and a telephone number is necessary for the delivery. An incorrect shipping address and/or telephone number may result in return delivery without any possibility to claim a full refund (see the Refund section).
  • See information about delivery time to different destinations.

Delivery to Prague hotels / apartments via courier

  • During the booking process you must fill in the hotel name, address and your check-in name and check-in date. We recommend to send a short message to the hotel reception as well, that you are expecting a parcel arrival.
  • Tickets are usually delivered during the late evening hours (from 7pm to midnight) and stored at the reception desk under the customer's name few days before you check-in. If you are staying in an apartment, we may write or call you to agree on a specific delivery time.
 

Collection in our Prague office

  • You can order bus tickets in advance and they can be stored in our office in Prague.
  • In the booking form the customer states the date of personal collection. If tickets can not be collected on arranged date, please get in touch with us to agree on a new day of collection.

Delivery and handling charges

  • FedEx, DHL: 22 – 40 €, depending on destination.
  • Courier delivery: 20 €
  • Collection from Prague office: 15 €

Placing an order

To be able to complete your order, we require the following information:

  • Your full name
  • full name of one passenger as it appears in the passport/ID (for OLTs only)
  • A valid e-mail address (we also ask you to provide an alternative e-mail address)
  • A valid cell phone number including country prefix
  • Full address including ZIP code (for FedEx, DHL delivery)
  • Name and address of the hotel, your check-in name and check-in date (for courier delivery)

We declare that all personal data are considered confidential, shall be used solely for internal needs, shall not be made public, provided to a third party or abused in any other way. When handling personal data, we shall abide by the Czech law no. 101/2000 Coll. on personal data protection.

Types of tickets

  • For DB IC Buses we are offering 2nd class tickets with seat reservation only. There are no 1st class seats on the bus.
  • For at least two passengers travelling together we are also offering Seat reservations only (for RailPass holders). These don't appear in our standard offer and are handled manually. These seat reservation are NOT available as OLTs.
  • We are selling saver fares only. In case the saver fare is no more available, we always contact the customer and offer alternatives.

Discounts

There are following children discounts:

  • children aged 0–5 years accompanied by their parents travel for free. They have to have a seat reservation however, so please indicate the number of these children in your order
  • children aged 6–14 years accompanied by their parents travel for free. They have to have a seat reservation however, so please indicate the number of these children in your order
  • children aged 10–14 years NOT accompanied by their parents travel for half price
  • children aged 10–17 years travelling alone MUST have an authorization form from his/her parents or legal representatives.

Group discounts (applies to Paper tickets only):

  • the group consists of at least 6 together travelling people
  • we will find out the total group discount during the ticket issuance process and refund the group discount automatically. This amount will be added to the bank account, from which you paid the tickets and you will be notified by e-mail about this refund.

Luggage transport

  • Free of charge will be transported: 2 pieces of hand luggage not exceeding 70×50×30cm The passenger have no right to take this luggage into the bus. More likely, this luggage will be stored in the luggage space of the bus
  • folded strollers will be transported free of charge (subject of storage space on the bus)
  • oversized luggage like bicycles, skier etc. may NOT be transported

Cancellations, Exchanges & Refunds

The tickets can only be cancelled. They cannot be changed or re-booked.

How to proceed

You can initiate a ticket cancellation on-line by sending a request to info@czech-transport.com with your unique booking number (Order ID) no later than three days before the travel date.

OLTs: Sending a cancellation request to our e-mail no later than three days before the travel date is sufficient.

PAPER TICKETS: In order to cancel the tickets, we must have the ticket originals in hand no later than three days before the travel date. Please ship them to our office:

Czech-Transport.com
Šporkova 2
118 00 Prague 1
Czech Republic

  • The tickets have to be sent at your expense using a traceable/recorded service for proof of delivery.
  • We can only accept ticket cancellation for tickets returned to us at least 3 days before the planned trip. After this period all claims will be refused.

Amount refunded

  • Cancellation fee between 20–40% of the ticket price, but always minimally 20€. The rest is returned to the original card/account used for the purchase.

Refund conditions

  • All refunds are credited back to account which was used for the original booking. Reimbursement takes from 3 to 7 working days.
  • Refunds cannot be processed in cash under any circumstances.
  • Refunds are valid for unused and undamaged tickets only.

In the case that the customer request a change to their order and confirms this change with us by either e-mail or phone, the change will be automatically carried out.

It is in the customer's own interest to check their e-mail (including spam box) in good time to learn about the change or cancellation of a ticket.

We strongly recommend customers that in the case of them urgently needing to change their booking that they contact us not only by e-mail but also by telephone. Keep in mind zone differences as well as our working hours.

Further Claims

Customers are responsible for rechecking the bus tickets immediately after receiving them. If any discrepancy occurs, please contact us without delay. Claims cannot be accepted less than 24 hours before the bus departure and are therefore invalid.

Passengers are responsible to find the correct bus stop location in time. All bus stops are described on our website The passengers must be at the bus stop always at least 15 minutes before the bus departs.

Passengers must be in possession of valid bus at the time of travel and must be prepared to show them when required. Czech-Transport.com will not replace lost, stolen, or mislaid tickets. In such circumstances passengers must purchase replacement tickets.

Security and protection of information

We declare that all personal data are considered confidential, shall be used solely for internal needs, shall not be made public, provided to a third party or abused in any other way. When handling personal data, we shall abide by the Czech law no. 101/2000 Coll. on personal data protection.

Other terms and conditions

  • The prices, which appear on the tickets are not the same as price you paid to us. Our price includes handling/admi­nistrative fee €4–20 per passenger. These fees cover our expenses (taxes, banking fees and the booking fee)
  • Transportation of all animals with the exception of guide-dogs is not possible
  • Children under 4 years MUST be in a child car seat / infant carrier during the travel. These child car seats are not provided by the bus carrier.
  • Travel insurance is recommended.
  • Travellers are responsible for ensuring that they have all necessary travel documents and visas.
  • Contact: info@czech-transport.com

Company Data

Czech-Transport.com is run by H-TEAM, s.r.o. (Ltd.)
Reg. number: 24777315
VAT number: CZ24777315

Company is registered by the Municipal court of Prague, section C, file No. 173434.

Comments

Post question / comment

Last update: 2017-08-31