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FAQ :: Payment Problem
  • Date / time: 2015-05-11 03:24:45Name: David

    I am trying to purchase a train ticket with my chase visa card, but I receive a message saying "Transaction with your payment card has been rejected.

    Object not in valid state for operation." I contacted chase and they said there's nothing wrong on their end and they're not receiving any authorization requests. What is the issue?

    Reply

    • Date / time: 2015-05-12 11:45:38Name: Pavla

      Dear David, I can see you already bought a train e-ticket. The e-ticket will be sent to you in 24 hours after the purchase. Kind regards Pavla

      Reply

      • Date / time: 2015-07-01 10:25:49Name: Dale

        Hello, I am having the same problem as David. It hasn't quite been 24 hours since I tried to purchase a ticket (I tried a few times without confirmation), so maybe I will also get confirmation. Do you have a record of me buying a ticket? Kind regards, Dale

        Reply

        • Date / time: 2015-07-01 15:03:03Name: Pavla

          Hello, if the payment was not successful we do not have any order. Do you have any order ID? Or can you write me your email or name? I cannot see it. Kind regards Pavla

          Reply

          • Date / time: 2015-07-01 15:16:03Name: Dale

            Hi, it wasn't clear whether the transaction went through as the first time I did it, it seemed like it had, but then froze. Subsequently, I tried a few more times and got the same rejection notifications as David above, and I am certain I have the money in the bank as I have used my card elsewhere. My name is Dale Breame. If you would like further details could you please supply an email address I could contact you at, rather than on this page. Thanks, Dale

            Reply

            • Date / time: 2015-07-01 15:50:34Name: Pavla

              Hello, I can see a bus order Prague-Katowice connected to your name. Have you checked your spam folder? The ticket and confirmation may be there. Kind regards Pavla (our email is info@czech-transport.com)

              Reply

              • Date / time: 2015-07-01 19:58:34Name: Dale

                Hello,

                Apologies, it turns out that due to making a number of purchases abroad for a foreign trip, my bank stopped my account to do a fraud check. This is now rectified and my card is working again. Thanks for your help.

                Kind regards,

                Dale

                Reply