We had train tickets reserved as per Order Number 855486109214537, and took
train from Wien Meidling to Praha. Despite we chose a „direct“ service we
were requested to abandon the train a few minutes after, to take another one.
But, to our surprise that transfered train had no coach N° 26 so, our seat
numbers were useless. Then we had to stay the same, in 1st class, but my wife
and I sat in different seats. For the price we pay and the in advance
reservations and tickets we had that is unacceptable. We need a reply from you.
Dear Jose Clerc, we are very sorry to hear about that. You mean the original
train was not running and you had to use another? Did they wrote you anything on
your tickets? Any confirmation that you had to use 2nd class instead of the 1st
class? Kind regards Pavla
Pavla: The train was running but it was made to stop alongside other train.
Then I received no reply to my question of why we had to be transferred to
another train- if we had a ticket of a direct crossing?, only all we received
the command !everybody to aboard the train placed alongside please, repeat…
everybody!!. Despite we reached 1st class, our coach Nr. 26 was non-existent so
we sat in any seat of the coach N° 27.- but separated. The previous coach was
the restaurant coach, and the one before the N° 25. This is „actually a bad
service“ and for the price we paid CZK 167 each,– being tourist visiting
by the fist time your country, totally unacceptable. José Clerc
Pavla: Maybe you have a mean to contact other passengers that bought tickets
for that train RJ 76 -on the same day 25/05/15 on the same Coach N° 26, to
confirm the occurrence, because they were very upset the same as we were.
Regards, José Clerc
Pavla: We never received an acceptable reply from your side. Regards
Thank you for the replies. I was on holidays and then lost track of your
comments. If you need to solve something it is always better to send us
In order to file a claim and ask for refund from the railways, we always need
to receive the original tickets. In ideal case also with confirmation about the
problem from the railways. Then we will send them to the railways and start an
investigation. Our address for sending the tickets is here.
Kind regards Pavla
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