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Did not receive order CONFIRMATION
  • Date / time: 2011-02-02 15:05:20Name: Andreia Zagatto

    I bought a ticket for 2 adults from Prague to BerliN on February 10th, but I didn`t receive any confimation on my e-mail. Can you please send me? Thank you! Andreia

    Reply

    • Date / time: 2011-02-02 15:36:53Name: Ivana Novotna

      Please, double-check your spam/junk folder. For further communication please adjust your spam/junk filters to be able to receive emails from the Czech-Transport.com domain.

      If the ticket is not in the spam folder, send us your alternative e-mail address to which we can re-send the confirmation.

      Reply

      • Date / time: 2017-03-28 21:44:31Name: Gaetan

        Bonjour, However the past few days a sent you a few notes to notify that I did not yet received my Train / Bus E-mail confirmation. My order number is: 736234031976226.

        Please can you send it to my alternative E-mail address: gaetan.poirier­@simongiguere.com?

        Thanks – Salutations G.P.

        Reply

        • Date / time: 2017-03-29 11:56:52Name: Pavla Janoušková

          Hello. Yesterday I sent the e-ticket again to your emails with a reply. Our emails are probably in your spam, because we sent the ticket at least 3 times now. Kind regards Pavla

          Reply

          • Date / time: 2017-07-18 08:56:31Name: Brad

            Hi, I received a GPWebPay receipt but that is all. Nothing with the bus information. Should I also be receiving something like a bus ticket? I have checked spam and backup address, but only the payment receipt shows.

            Reply

            • Date / time: 2017-07-18 09:03:15Name: Brad

              Never mind. I just saw that there is up to 8 hour delay on issuance of ticket…

              Reply

              • Date / time: 2017-07-18 11:04:48Name: Pavla Janoušková

                Dear Brad, thank you for the message. The ticket was already sent to your email. It may be in your spam.

                Kind regards Pavla

                Reply