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Train cancelled in Budapest
  • Date / time: 2015-09-03 11:03:05Name: Frank Koncak

    Order# 290757946932618 Our train in Budapest at 11:30 am today was cancelled. We now have a ticket on bus to leave Budapest at 3 pm today. Please refund our ticket price!!!! Frank Koncak

    Reply

    • Date / time: 2015-09-03 11:20:15Name: Pavla

      Dear Frank Koncak,
      the train was not cancelled. It is indirect. There are local trains from Budapest to Szob. From Szob there will be a direct train. All this information is available from the local railways MAV. Kind regards Pavla

      Reply

      • Date / time: 2015-09-03 11:23:39Name: Pavla

        As to the refund, we are in contact with the railways about it. We will have their official stance tomorrow.

        We will need originals of the tickets. It is usually better if there is also a written confirmation from the local railways that the tickets are unused.

        Kind regards Pavla

        Reply

        • Date / time: 2015-09-03 22:01:44Name: Frank Koncak

          Thank you for your responses. Please let us know when you hear from the railways regarding refund. The Budapest Keleti terminal was shut down for all trains due to Refugee people encamped there. No ticket booths or information open. Police told us to leave. I have original unused tickets. Took bus to Czech Republic. Will be in country until next Wednesday.

          Reply

          • Date / time: 2015-09-04 12:05:30Name: Pavla

            Hello, the railways will refund you. But we need the tickets. Can you send them by post or bring them to our office? Kind regards Pavla

            Reply