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Disappointed with service on the Pendelino
  • Date / time: 2011-04-07 15:33:50Name: Thomas Burton

    I was very disappointed today as my wife had booked a ticket from Pragu to Ostrava on the 13:13 SC. The reason we normally use the Penedelino is the service and reserved seating, but despite booking her reservation several days in advance and telling the booking person she was traveling with our 6 month old daughter, she was told she could not have her stroller by her seat, despite what the booking person had told us. As a result, she stood for the 3 hours back by the water closet so our daughter could sleep. I was very disappointed, I always make carriers aware of any special needs ahead of time and understand when there are issues at the time of booking then we can work them out, but waiting until the train has left the station to raise an issue, and then not working with us to resolve it in a safe manner is unacceptable.

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    • Date / time: 2011-04-09 15:00:23Name: ivana

      Dear Thomas, please turn with this claim to info@cd.cz (Czech Railways info line), unfortunately we are travelling agency and cannot solve this problem :(

      Reply