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Missed the Train
  • Date / time: 2016-08-16 12:02:27Name: John Jordan

    My family and I – four of us in all – missed our 7:43 train from Prague to Kraków – with bus connection – today as my daughter fell ill with food poisoning and was in hospital . She is released now – do we get a refund or do we have to buy new tickets – my booking number seems to be 11309 638 00 and CZ0994226 – transaction number 39J9NO.

    We have a letter from the Hospital. Please reply before 13.00 if possible as we hope to get the 1600 train – Thanks John Jordan

    Can you reply as soon as possible as we hope to take the 16.00 train.

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