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Home :: FAQ :: FAQ - Delivery of Paper Train Tickets :: SYSTEM CHANGES NAME
  • Date / time: 2016-08-25 15:56:35Name: JAN ALLISON KOHN

    All went well until it was time to pay and your site changed my partners first name from JAN to JOHN. Thus I was unable to purchase ticks as the ticket under the name of „John“ will not agree with passport in the name of „Jan“. Please advise.

    Reply

    • Date / time: 2016-08-25 22:27:35Name: Lucie Jiskrová

      Dear Jan,

      thank you for contacting us.

      It is not our system that changes the name but your computer or mobile device.

      Kind regards

      Reply