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Not received tickets
  • Date / time: 2016-11-26 22:24:54Name: Maria Clara Infantozzi

    Hi, Today I bought two tickets of first class from Prague to Budapest on the next 3 of December and did not receive any confirmation. The bought was already debited on my credit card. It is on maria clara infantozzi's name. Wait for your response. Need to receive it in the email clarainfantoz­zi@hotmail.com

    Thank you

    Maria Clara Infantozzi


    • Date / time: 2016-11-27 11:10:42Name: Lucie Jiskrová

      Dear Clara,

      thank you for contacting us. Unfortunately I don't see your order in our reservation system. Probably the payment didn't get through properly. Please check your bank account again in few days. If you have any another questions, do not hesitate to contact me again.

      Kind regards


      • Date / time: 2016-11-28 04:43:23Name: Maria clara

        Thank you for your attention! Would you please confirm it again? I have called the bank and the transaction is done! The number of the transaction is 021235. Thank you in advance, Maria Clara


        • Date / time: 2016-11-29 22:31:49Name: Lucie Jiskrová


          thank you for your reply.

          Could you please send me some confirmation from your bank ( for example screen shot from your internet banking )? …I will check it with our accountant. Our email is info@czech-transport.com.

          Thank you

          Kind regards