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Cancel/refund tickets
  • Date / time: 2016-12-14 07:46:11Name: Matthew

    I would like my tickets cancelled and refunded. Order number 6934592912499­80 Thank you.

    Reply

    • Date / time: 2016-12-14 09:39:27Name: Pavla Janoušková

      Dear Matthew, we can cancel your reservations and refund you 80% of the price. Please, confirm. Kind regards Pavla

      Reply

      • Date / time: 2016-12-14 10:48:38Name: Matthew

        I am still trying to coordinate travel plans. Please DO NOT cancel my reservations. Thanks for you prompt reply. Matthew.

        Reply

        • Date / time: 2016-12-14 10:56:48Name: Pavla Janoušková

          Thank you for the reply. Kind regards Pavla

          Reply

          • Date / time: 2016-12-14 19:48:42Name: Matthew

            Ok Pavla, I have double checked and we will no longer be needing the tickets. Please go ahead and cancel my tickets. I understand that it is for an 80% refund. Thanks.

            Reply

            • Date / time: 2016-12-15 11:07:37Name: Pavla Janoušková

              Hello again. Thank you. Your order is cancelled and you will be refunded in 5 days. Kind regards Pavla

              Reply

              • Date / time: 2016-12-15 11:37:45Name: Matthew

                Thank you Pavla.

                Reply

      • Date / time: 2017-09-03 13:01:13Name: Eriko Shrestha

        I would like my ticket cancelled and refunded please. Order number 923871802455902. Kind regards, Eriko

        Reply

        • Date / time: 2017-09-03 14:50:10Name: Lucie Jiskrová

          Dear Eriko,

          thank you for the message. If you booked a wrong ticket, you have two options:

          1. cancellation with 90% refund
          2. change of the ticket (free of charge)

          Let me know what is better for you. Kind regards

          Reply

          • Date / time: 2017-09-20 03:44:24Name: yongyut net

            I would like to change my destination (change from vienna to be Budapest) 12.10.2017 3 persons …my order ref.RC 20903441

            Reply

            • Date / time: 2017-09-20 10:22:23Name: Pavla Janoušková

              Hello. Thank you for the comment. Unfortunately, I did not find any order connected to your email yongyut_net@hot­mail.com or to order ID RC 20903441. We have 15digit numeric IDs. Are you sure you purchased the tickets through us?

              Kind regards Pavla

              Reply