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Cancellation of the ticket
  • Date / time: 2016-12-25 16:03:21Name: Akane

    In the morning of 24th December I ordered my train ticket from Prague to Berlin on 26th morning. I haven't recieved my e-ticket yet and I'm really afraid that it cannot make it so I'd like to cancell that order. Order no. 6252083663320910. Thanks.

    Reply

    • Date / time: 2016-12-25 16:29:21Name: Nadya Jerosenkova

      Hello,

      thank you for contacting us. We bought and sent ticket to your email. Please could you check your spam folder.

      Now I re-sent your E-ticket directly to your email.

      Unfortunately now a cancellation your ticket is not possible, because it is so late…

      Best regards

      Reply

      • Date / time: 2016-12-25 21:59:18Name: Akane

        Thanks for the quick reply. Now I finally found my e-ticket in the spam box. Thanks!

        Reply

        • Date / time: 2016-12-25 23:29:20Name: Ivanna Novotna

          Reply