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Home :: FAQ :: FAQ - Train Electronic Tickets :: Missing eTicket
  • Date / time: 2017-03-22 12:19:12Name: Leung Ngai Man Vienna

    Dear Sir / Madam,

    My order no is 174300512847500 and I have ordered 3 tickets in total. But it seems that the ticket is missing one ticket for Leung Sze Wing (ticket valued at Eur 9), please check and send the missing one me accordingly.

    Thanks and regards, Vienna

    Reply

    • Date / time: 2017-03-22 14:00:01Name: Pavla Janoušková

      Hello. Thank you for writing us. Please, do not worry. You have all the tickets and reservations.

      You have 3 tickets with passenger names for the trip to Frankfurt (1st 3 pages of the PDF documents). 4th page: seat reservations for 3 pax for Prague-Dresden, 5th page: seat reservations for 3 pax for Dresden-Frankfurt train. On the reservations, there is always only one name, but they are valid for all 3 passengers.

      Kind regards Pavla

      Reply