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  • Date / time: 2017-05-19 11:37:08Name: renata@vixtur.com.br

    How is it possible that we have bought two places on the First Class train from Prague To Wien and there was no place to sit? What are the rules?


    • Date / time: 2017-05-19 15:33:05Name: Pavla Janoušková

      Dear Renata, thank you for contacting us. Unfortunately, I did not find any order connected to your email in our booking system. Generally speaking, if you buy only a 1st class ticket (without seat reservation) you risk that the 1st class can be fully occupied. In such a case you have to sit in 2nd class and are not entitled to any refund. But if you have a 1st class seat reservation you are entitled to the seat. If you do not have it, you should be refunded the price difference between 1st nd 2nd class. If you are our customer, we can make a claim with the railways on your behalf. Kind regards Pavla