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ticket not received
  • Date / time: 2017-07-22 05:46:34Name: Sneha Hingorani

    I made a purchase on the website for 3 tickets from Prague to Salzburg, but I havent received the tickets yet. The amount has been deducted from my account.Below is the payment receipt i received from gpwebpay. 19.07.201718:05:16 PAYMENT NUMBER:97806713­2672553 TERMINAL ID:E3UC0618 CARD NUMBER:********­***4085

    Reply

    • Date / time: 2017-07-22 08:24:23Name: Ivanna Novotna

      Dear customer, please check kindly your spam folder. My colleague has sent you a message: ear customer,

      I am sorry for the inconvenience, but we received an information from Czech railways that from 15/8 – ..... will be repairs on the tracks, so direct trains according to your order will not run ( will be train / bus / train connection )

      I can offer you these options instead:

      1. Cancellation and fully refund…
      2. Purchase e-tickets for direct bus connection:

      on 28/8 at 7.30 leaving Prague, arriving to Salzburg at 13.25, with total price 90 EUR

      Please could you let me know, which option you will prefer..

      Best regards – Nadya Jerosenkova www.czech-transport.com

      Reply