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  • Date / time: 2019-07-26 15:17:52Name: Rimasson

    Would you tell me if it is possible to change our tickets reserved actuelly for the 30th of July ? Sincerely yours

    Reply

    • Date / time: 2019-07-26 15:35:57Name: Ivanna Novotna

      Please send us your order ID. Thanks.

      Reply

      • Date / time: 2019-07-26 15:53:47Name: Rimasson

        My order ID is 482258748633420

        Reply

        • Date / time: 2019-07-26 20:24:38Name: Ivanna Novotna

          Thank you. The change/cancellation fee is 25% from the ticket price. Can you let me know the travel date so we can change the availability of seats?

          Reply

          • Date / time: 2019-07-26 21:39:46Name: Rimasson

            Thanks for your return. I am waiting for the answer of Terezin’s camp who must valid our new reservation On fact our precedent reservation has been unvalidated by them, thé reason why I myst change the date of our Trip

            Reply

            • Date / time: 2019-07-26 21:49:04Name: Ivanna Novotna

              OK. Please let me know before 29th of July. Thank you.

              Reply

              • Date / time: 2019-07-27 02:17:33Name: Rimasson

                I’m sorry, but I’m forced to cancel my entire reservation. I have no positive feedback from Terezin’s camp for a visit in the coming days, before our return to France I thank you for your understanding and stay waiting to read you

                Reply

                • Date / time: 2019-07-27 18:19:32Name: Ivanna Novotna

                  I have passed your claim to my colleague. You will be notified soon.

                  Reply

                  • Date / time: 2019-07-27 19:20:47Name: Rimasson

                    Thanks

                    Reply

                    • Date / time: 2019-07-27 20:35:18Name: Ivanna Novotna

                      The refund has been set up.

                      Reply