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Home :: FAQ :: Refund/discount
  • Date / time: 2019-08-09 23:02:21Name: Maria Marquez

    Hello. I purchased 3 train tickets on 8/8/19 train EC 170 Berlin liner from Prague to Dresden. The train was delayed for more than 2 1/2 hours impacting my travel plans. I would like to request a refund or partial refund. Thank you.

    Reply

    • Date / time: 2019-08-11 12:23:12Name: Nadya Jerosenkova

      Hello,

      thank you for contacting us.

      I checked your email address and I did not see your order.

      Please, could you send us your order ID then I will try to help you?

      Best regards

      Reply