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Home :: Trains :: European trains :: Bratislava → Prague :: Refunds
  • Date / time: 2019-09-02 13:28:36Name: Bill

    If I have to cancel a trip, is the cost of the tickdet refundable?

    Reply

    • Date / time: 2019-09-02 15:20:33Name: Pavla Janoušková

      Hello. The cancellation fee depends on if you have paper ticket or electronic ticket.

      Kind regards Pavla

      Reply

      • Date / time: 2019-09-02 15:48:53Name: William Lively

        I would have a paper ticket. Is there a refund for that type of ticket? Thanks.

        Reply

        • Date / time: 2019-09-03 15:15:47Name: Pavla Janoušková

          Hello. Yes, paper tickets can be ancelled. If you want to cancel or exchange them, please, proceed according to our terms and conditions, part Exchanges and refunds: https://czech-transport.com/in­dex.php?…. Generally, you need to send the tickets back to our office. The tickets have to arrive at least 3 days before the planned departure. Our cancellation fee is 20–60% of the ticket price and depends on the ticket type.

          Kind regards Pavla

          Reply