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Home :: FAQ :: FAQ - Train Electronic Tickets :: Flight Delayed caused missed train
  • Date / time: 2019-09-06 07:57:49Name: Etienne Adalbert Ernst

    Ticket no 8552086282 5 September 2019 Thursday RJ 1034 Vienna 14:39/Prague 18:42. Due to flight delay Mr. Etienne Adalbert Ernst missed this train. Could we apply for a refund?

    Thanks and regards,

    Ida Au – ida.au@sappi.com T +852 2219 1011

    Reply

    • Date / time: 2019-09-06 13:17:23Name: Pavla Janoušková

      Dear customer, thank you for contacting us. We are sorry to hear about the flight delay. Unfortunately, according to the terms of RegioJet they do not refund tickets which were not used because of a fligh delay.

      Kind regards Pavla

      Reply