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Home :: FAQ :: FAQ - Train Electronic Tickets :: Ticket Cancelation
  • Date / time: 2020-02-29 07:19:52Name: Christine Croswell

    Hi, My trip that was planned with my ticket to Vienna then onto Salzburg has been cancelled as there is a case of Corona virus in Salzburg and my friends have decided it is not ideal to go to Austria at the moment. How can I refund my ticket? Or get a credit to use on another date? Thank you for your time Christine

    Reply

    • Date / time: 2020-02-29 08:17:43Name: Nadya Jerosenkova

      Hello,

      thank you for contacting us.

      If you mean the cancellation your e-ticket from Vienna to Prague, then please send us a request by email to info@czech-transprot.com

      A cancellation will be according to our terms, the rest of the amount will be refunded to your account.

      Best regards

      Reply