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Home :: FAQ :: Full Refund for Cancellation
  • Date / time: 2020-03-06 05:43:03Name: Aida Chee

    I have purchased bus tickets from Prague to Bologna (Northern Italy) for my travel on 29th June, 2020. In view of the worsen covid-19 in the Emilia Romagna region, will I get full refund should I cancel my bus tickets.

    Awaiting your confirmation. Thank you & Best Regards.

    Reply

    • Date / time: 2020-03-06 07:18:10Name: Nadya Jerosenkova

      Hello,

      thank you for contacting us.

      I checked the information and the full refund is valid only for the tickets until 31/3.

      If you would like to cancel your e-ticket for 29/6 then will be a cancellation fee 10% of the ticket price.

      Will you prefer to cancel your ticket or wait for example until the end of April if the situation will change or not?

      Best regards

      Reply