Hello, I purchased a train ticket online – Friday March 13 departing
Prague at 1:44pm and arriving in Budapest at 8:20pm – the EC173. I bought
this ticket prior to creating an account on your website. I have the paper copy
of my ticket printed with me but I would like to receive email updates about
the train’s status. I cannot seem to figure out how to add this trip to my
account. My ticket number is 47926 490 00. Please assist by adding my ticket to
my account under this email address.
Many thanks and I look forward to traveling with you soon.
Nicole Brostoff
Reply
Date / time: 2020-03-12 07:46:40
Name: Nadya Jerosenkova
Dear Nicole,
thank you for contacting us.
I checked your email address and I did not see any order under your email
address or travel day.
I think you bought the ticket through the carrier directly and in this case
please contact the Czech railways directly on their contact phone number
+420 221 111 122
Hello, I purchased a train ticket online – Friday March 13 departing Prague at 1:44pm and arriving in Budapest at 8:20pm – the EC173. I bought this ticket prior to creating an account on your website. I have the paper copy of my ticket printed with me but I would like to receive email updates about the train’s status. I cannot seem to figure out how to add this trip to my account. My ticket number is 47926 490 00. Please assist by adding my ticket to my account under this email address.
Many thanks and I look forward to traveling with you soon.
Nicole Brostoff
Reply
Dear Nicole,
thank you for contacting us.
I checked your email address and I did not see any order under your email address or travel day.
I think you bought the ticket through the carrier directly and in this case please contact the Czech railways directly on their contact phone number +420 221 111 122
Best regards
Reply