haven\'t got my e-ticket for the train from prague to berlin yet, what can
i do? can you resend me another? \r\nmy email: christinaliu13@gmail.com\r\n
thankyou
Reply
Date / time: 2013-12-01 23:09:16
Name: Pavla
Dear customer, you booked regular ticket, not an e-ticket. Please,
double-check your spam folder. There should be an order confirmation. Kind
regards Pavla
Reply
Date / time: 2013-12-01 23:55:34
Name: JING LI
Thank you very much, yes i've recived a order confirmation, so do i print it
as the ticket?? because i can't pickup the ticket for some reason, what can
i do?
Reply
Date / time: 2013-12-02 21:40:16
Name: Pavla
Dear Jing LI, you need original of the ticket. Only a copy or printed
confirmation is not enough. We have it clearly stated in our terms and
conditions. If you cannot pick up the ticket, we can arrange a taxi to the train
station for you and the driver would give you the ticket. You would have to pay
additional fee for the taxi (about 5 EUR – depends on where is your hotel).
Another option is cancellation of the tickets (refund is 80% of the ticket
price). Kind regards Pavla
haven\'t got my e-ticket for the train from prague to berlin yet, what can i do? can you resend me another? \r\nmy email: christinaliu13@gmail.com\r\n thankyou
Reply
Dear customer, you booked regular ticket, not an e-ticket. Please, double-check your spam folder. There should be an order confirmation. Kind regards Pavla
Reply
Thank you very much, yes i've recived a order confirmation, so do i print it as the ticket?? because i can't pickup the ticket for some reason, what can i do?
Reply
Dear Jing LI, you need original of the ticket. Only a copy or printed confirmation is not enough. We have it clearly stated in our terms and conditions. If you cannot pick up the ticket, we can arrange a taxi to the train station for you and the driver would give you the ticket. You would have to pay additional fee for the taxi (about 5 EUR – depends on where is your hotel). Another option is cancellation of the tickets (refund is 80% of the ticket price). Kind regards Pavla
Reply