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Home :: Buses :: All connections :: Vienna ⇔ Florence :: Address given badly
  • Date / time: 2014-11-02 00:05:33Name: Iryna Panasyuk

    I want to express my extreme discontent with your services, given the address indicated on the website does not correspond with the location of the Busterminal – spent an hour searching for the location to realize that the street indicated has nothing do to with the actual location. As a result – missed the bus and had my plans completely ruined. Very bad way to advertize your services. Not sure I would ever want or would recommend to your youe services again. Mere discontent.

    Reply

    • Date / time: 2014-11-07 15:40:19Name: Lucie

      Dear Iryna,

      thank you for contacting us.

      I would recommend you next time to buy ticket in advance because the bus was sold out and your name was not on the passengers' list!!!

      The address ( Bus stop Wien, Busterminal Stadioncenter, Engerthstrasse ) we have on our website is correct. Each of our buses has GPS location integrated so if you are interested I can send you the proof that the bus was at the right time on the right place.

      I do not understand your complaint. You did not purchase the ticket and the bus was sold out, there was no chance for you to get on this bus.

      I am sorry for this bad experience but it was not our fault that you missed the bus. Our service was perfect and professional. Next time please buy ticket in advance.

      Kind regards

      Reply