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Home :: FAQ :: FAQ - Train Electronic Tickets :: Wrong Train number and Time on Ticket
  • Date / time: 2014-11-25 21:26:54Name: Chris

    Hi Czech transport,

    I have booked a 2p cabin for the overnight train from Prague to Krakow on 31/12/14 (New Years Eve). I have received the tickets in the mail but the Train number and the departure time are wrong.

    According to your website, the Train number is 445 leaving at 22:01. My ticket says Train number 443 leaving at 23:08.

    I understand there is only one train overnight from Prague to Krakow. Are my tickets valid? Is there a reason this information is wrong?

    Thanks, Chris

    Reply

    • Date / time: 2014-11-26 08:36:36Name: Pavla

      Dear Chris, thank you for contacting us. Please, write us an email with the order ID and send us scan of the ticket. I cannot help you now because I cannot find your order with the email you used and your name „Chris“. Kind regards Pavla

      Reply

      • Date / time: 2014-11-26 09:08:05Name: Pavla

        Oh, hello, I think I found the order – its summary. Please, send me the scan by email. Thank you. Kind regards Pavla

        Reply