I have booked a 2p cabin for the overnight train from Prague to Krakow on
31/12/14 (New Years Eve). I have received the tickets in the mail but the Train
number and the departure time are wrong.
According to your website, the Train number is 445 leaving at 22:01. My
ticket says Train number 443 leaving at 23:08.
I understand there is only one train overnight from Prague to Krakow. Are my
tickets valid? Is there a reason this information is wrong?
Thanks, Chris
Reply
Date / time: 2014-11-26 08:36:36
Name: Pavla
Dear Chris, thank you for contacting us. Please, write us an email with the
order ID and send us scan of the ticket. I cannot help you now because
I cannot find your order with the email you used and your name „Chris“.
Kind regards Pavla
Reply
Date / time: 2014-11-26 09:08:05
Name: Pavla
Oh, hello, I think I found the order – its
summary. Please, send me the scan by email. Thank you. Kind
regards Pavla
Hi Czech transport,
I have booked a 2p cabin for the overnight train from Prague to Krakow on 31/12/14 (New Years Eve). I have received the tickets in the mail but the Train number and the departure time are wrong.
According to your website, the Train number is 445 leaving at 22:01. My ticket says Train number 443 leaving at 23:08.
I understand there is only one train overnight from Prague to Krakow. Are my tickets valid? Is there a reason this information is wrong?
Thanks, Chris
Reply
Dear Chris, thank you for contacting us. Please, write us an email with the order ID and send us scan of the ticket. I cannot help you now because I cannot find your order with the email you used and your name „Chris“. Kind regards Pavla
Reply
Oh, hello, I think I found the order – its summary. Please, send me the scan by email. Thank you. Kind regards Pavla
Reply