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Home :: Interrail Passes - Terms and Conditions

Terms and conditions for Interrail Passes

  • An Interrail Global Pass can only be used by European citizens and official residents. If you aren't an European citizen, but you can prove that you live in Europe, you can use an Interrail Pass
  • You can use Interrail Global Pass if you are a citizen or official resident of one of those countries: Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Hercegovina, Bulgaria, Croatia, Cyprus, Czech republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russian federation, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Vatican.
  • The Interrail Global Pass is valid for travel in your country of residence only on your first travel day (outbound journey) and your last travel day (inbound journey
  • The Interrail Global Pass is valid for travel in following countries: Austria, Belgium, Bosnia-Hercegovina, Bulgaria, Croatia, Czech republic, Denmark, Finland, France, Germany, Great Britain, Greece, Hungary, Ireland, Italy, Luxembourg, Macedonia, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland and Turkey.
  • The Interrail pass is valid for travel with participating train, ferry and public transport companies /odkaz na .pdf file/. It only entitles you to travel, but doesn't secure to you any specific seat.
  • Most high-speed trains and all night trains require a reservation of seat/couchette/bed at an additional cost. We recommend to book these asap.
  • We also recommend to reserve seats on all long-distance trains you are about to take, mainly during summer season. On these trains the Interrail pass entitles you to travel, but doesn't guarantee to you a seat. If the train is fully booked, you would have to stay all the ride in the corridor.
  • The 1st class Passes are valid in both 1st and 2nd class carriages, the 2nd class Passes are only valid in 2nd class carriages
  • All standard Interrail Global Passes are refundable or exchangeable if they are returned unused in time-see the Cancellation Terms for details
  • You can book your Interrail Pass up to 11 months in advance

Children (0–11 years)

  • Children under 4 travel for free and do not need an Interrail pass. You may be asked to sit a child under 4 on your lap during busy times.
  • Children aged 4 to 11 travel for free with a Child Pass. A child must be accompanied at all times by at least one person over 18 years with an Adult Pass. This doesn't have to be a family member.
  • Up to two children can travel with one adult.
  • If more than two children are travelling with one adult, a separate 1st class Youth Pass needs to be purchased for each additional child.

Discounts-Youth Passes and Senior Passes

  • To travel with a discounted Youth Pass the traveller must be aged from 12 up to and including 27 on the start date of the Interrail Pass
  • To travel with a discounted Senior Pass, the traveller must be aged 60 or over on the start date of the pass.

Delivery methods

There are 4 forms of delivery of your Passes.

FedEx or DHL express service to your home/work address or European hotel/hostel with reception desk

  • FedEx and DHL deliver the items to the requested address during the weekdays and in person (the reception of the envelope must be signed for by somebody). If the deliveryman cannot reach the the recipient (e.g. unknown, incorrect or incomplete address or addressee, receptionist refuses to accept the items, nobody is present at the address at the time of delivery etc.), then the parcel is stored in a local FedEx/DHL depot for you to collect.
  • If the delivery fails and the recipient doesn't get back to FedEx/DHL in time (usually within 5 days), then the parcel is destroyed without possibility to claim for a refund
  • All of our DHL/FeDEx parcels are First Priority Air service, are insured and contain a real-time tracking though an airway bill, which is automatically sent to your e-mail address immediately after the envelope with the tickets is dispatched.
  • Any changes to the delivery address information after the order has been shipped out will result in an extra charge. For most address corrections within the city the fee is €15.
  • DHL nad FedEx neither deliver to P.O. Boxes/APOs nor to apartments/rented flats, which are not your permanent residential addresses. Such deliveries will fail most of the time and the customer is responsible for any later communication with the deliverer in these cases.
  • A correct address and a telephone number are necessary for the delivery. An incorrect shipping address and/or telephone number may result in failed delivery without any possibility to claim a full refund (see the Refund section).

Regular Mail (Standard Post) delivery

This option is available only for parcels costing up to € 300 (Europe only).

The envelope with the Passes is not insured and does not offer any real-time tracking outside of the Czech Republic. Once shipped, the customer receives an e-mail with the parcel’s tracking number (tracking only within Czech republic).

The usual shipping time is 7–14 working days.

By choosing this delivery option, the customer has all the responsibilities in case the post delivery is not successful for whatever reason. If the envelope is not delivered in time or not delivered at all (incorrect address, envelope lost on the way…), Czech-Transport does not bear any responsibility for that and no claims will be accepted.

The Regular Mail (Standard Post) delivery follows these steps:

  • First, we check the order value. If it is over €300, we contact the customer. Another delivery method must be chosen and the delivery fee balance must be paid.
  • Once the Passes are printed, they are shipped to the requested address. The customer receives the tracking number by e-mail.
  • Once the parcel is in the destination country, the local postman delivers the envelope to the recipient’s ma­ilbox. In most countries the customer must be at the address at the time of delivery – if there is no one at home, the envelope is stored at the local post office for a period of time (usually 10 days) before the parcel is returned/destroyed.
  • The usual shipping time is 7–14 working days. This shipping time is NOT guaranteed though!
  • If the customer does not receive the parcel within 15 business days, they are obliged to contact the local post office with the tracking number from Czech-Transport.
  • See information about delivery time to different destinations.

Delivery to Prague hotel/hostel with reception desk/concierge via courier

  • You can choose the delivery date during the booking process.
  • Passes are delivered by our courier during the late afternoon or evening hours to the front desk of your accommodation and after the receptionist signes for it, they are stored at the reception desk/concierge under the customer's name.
  • The correct guest's booking name is essential for correct delivery. Wrong name may result in refusal of the envelope by the receptionist and any repeated delivery must be paid again.
  • The hotel delivery is the safest delivery and we recommend it for all bookings which start in Prague
 

Personal collection in our Prague office

  • You can order Interrail Passes in advance and they can be stored in our office in Prague.
  • In our booking form, the customer should provide information about the date of personal collection. If tickets are not collected on the arranged date, the customer can collect them later.
  • The Passes can be collected in our office any business day between 9am and 5pm. The customer must sign for them and he/she will be handed out the Passes with the appropriate explanation

Delivery and handling charges

  • FedEx, DHL: 23 – 45 €, depending on destination (insured, trackable, fast priority delivery).
  • Post delivery: 18 € (only in Europe, not insured, not trackable)
  • Courier delivery to hotel in Prague: 20 €
  • Collection from our Prague office: 15 €

Placing an order

To be able to complete your order, we require the following information: For issuing the Pass:

  • full name of each traveller
  • country of residence of each traveller
  • date of birth of each traveller
  • passport or ID card number of each traveller
  • 1st day of the Pass validity

For shipping the Passes:

  • full delivery address
  • A valid e-mail address (we also ask you to provide an alternative e-mail address)
  • Full address including ZIP/postcode and country of residence
  • A valid phone contact including country prefix
  • latest delivery date

We declare that all personal data are considered confidential, shall be used solely for internal needs, shall not be made public, provided to a third party or abused in any other way. When handling personal data, we shall abide by the Czech law no. 101/2000 Coll. on personal data protection.

Payment Options

You can choose from the following payment gateways:

  • Global Payments Europe: accepts VISA, MasterCard, Maestro, Visa Electron and Diners Club.
  • In our office, we accept VISA, MasterCard, Maestro, American Express, Visa Electron and Diners Club, JCB and Discover.

To ensure a secure payment, you are redirected to a 3rd party payment portal. We receive only the result of the transaction. We do not have access to your payment card data and we cannot make a purchase using the card data provided by you. The payment is identified by the unique order number (Order ID – a 15-digit numeric string). After a successful payment, you should receive a confirmation e-mail. If you don't receive this, please check your SPAM (JUNK) folder or contact us. More information is here

Price of Passes

By purchasing the passes you agree with our prices and further claims cannot be accepted. Our prices include banking and other administrative fe­es.

Exchanges & Refunds

An Interrail Pass can either be exchanged or canceled. No other actions may be performed on it.

Exchange-how to proceed

  • we can only exchange unused Passes present in our office at least three days before the 1st date of validity
  • we can only exchange one Pass for another Pass
  • the exchange fee is €20 per Pass

Refund-how to proceed

  • We can only refund passes returned to our office at least 3 days before the 1st day of your passes validity. After this period all claims will be refused or you have to have a stamp from the railways confirming the pass was not used.
  • You can initiate a refund online by sending a request to info@czech-transport.com with your unique booking number (Order ID).
  • All refunds are credited back to account which was used for the original booking. Reimbursement takes from 3 to 7 working days.
  • Refunds cannot be processed in cash under any circumstances.
  • Refunds are valid for unused and undamaged passes only.

We will finalize the refund when the original, unused passes are returned to our office. Please ship it to us at the following address:

Czech-Transport.com
Šporkova 2
118 00 Prague 1
The Czech Republic

  • The passes have to be sent at your expense using a traceable/recorded service for proof of delivery.

Refund-Amount refunded

  • We provide a refund of 75% of the pass price (i.e. the cancellation is charged 25%).
  • Delivery or handling fees are not refundable.

Further Claims

Customers are responsible for rechecking the passes immediately after receiving them. If any discrepancy occurs, please contact us without delay.

Passengers must be in possession of valid passes and required train reservations at the time of travel and must be prepared to show them for inspection. Czech-Transport.com will not replace lost, stolen, or mislaid passes and reservations. In such circumstances, passengers must purchase replacement travel documents.

Company Data

Czech-Transport.com is run by H-TEAM, s.r.o. (Ltd.)
Reg. number: 24777315
VAT number: CZ24777315

The company is registered by the Municipal Court of Prague, section C, file No. 173434.