Deutsche Bahn Bus Ticket Booking Terms & Conditions
Czech-Transport.com is an official reseller of the bus tickets for the
company Deutsche Bahn. These buses are called DB IC Buses and
are usually red-white coloured. We are selling electronic tickets (=the
so-called „OLTs“) and paper tickets. These terms and conditions are valid
for electronic and paper form as well. In case the conditions vary, it is
explicitly described.
Booking and payment process
To ensure the secure payment, you are redirected to a 3rd party payment
portal. We receive only the result of the transaction. We do not have
access to your payment card data and we cannot make a purchase
using the card data provided by you. The payment is identified by the
unique order number (Order ID – a 15-digit numeric string).
After a successful payment, you will receive a confirmation e-mail. If you
don't receive a confirmation e-mail within 24 hours, please check your
SPAM (JUNK) folder first. Customers, who have not received confirmation
and have checked their SPAM, are obliged to contact us: info@czech-transport.com.
Czech-Transport.com is not responsible for claims received after the due date.
Any travel expenses claims received after bus ticket expiration will not
be accepted and you will not be entitled to reimbursement for those
expenses.
A payment due is considered made when it appears on our account.
If due to any circumstances we cannot purchase the
ticket (e.g. the bus is full, doesn't operate…) you receive the full refund
within 3–5 business days.
In case of complications with the order, you will be contacted by e-mail. If
you do not respond within 3 days to the repeated e-mails or SMS from
Czech-transport, we reserve the right to cancel the order and refund you.
Czech-transport is not liable for any damage caused in such situations.
Travel document
PAPER TICKET:
- Physical (paper) ticket can be ordered a minimum of 1 and a maximum of
90 days before the date of travel (the 1-day minimum applies to Prague hotel
delivery or personal ticket collection in our Prague office).
- Paper ticket is always issued (=valid) for a specific route, date
and time.
- Paper ticket is anonymous-no names appear on it, Whoever has the ticket, can
travel.
- Paper ticket must be sent to a physical address or collected in our office
(see: Delivery methods for possible options)
- Please note that the paper ticket cannot be sent by e-mail and it is only
valid as the original. If you don't have it with you at the time of travel, you
are considered to be a passenger without a valid ticket.
- In order to travel you have to be in possession of a valid passport and/or
ID. If you don't have a valid passport/ID, you will be considered to be a
passenger without a valid ticket.
OLT (one person travelling):
- electronic ticket can be ordered a minimum of 1 and a maximum of 90 days
before the date of travel
- OLT is always issued (=valid) for a specific route, date and time.
- OLT is always issued for a specific passenger. The ticket
is only valid when the specific passenger with his/her valid passport/ID takes
the trip.
- OLT is always sent as a .pdf file attachment. it must be printed out by the
customer and taken with you on your trip
- There are no OLTs possible for stand-alone seat/couchette/bed reservations
and for Group bookings. Instead, Paper ticket form must be chosen.
OLT (2–5 person travelling):
- electronic ticket can be ordered a minimum of 1 and a maximum of 90 days
before the date of travel
- OLT is always issued (=valid) for a specific route, date and time.
- OLT must be always issued only with one specific name on
it. For these purposes we always use the 1st passenger's name
you give to us, while making the order. The ticket is only valid when
the person, who is mentioned on the OLT, takes the trip (with his/her valid
passport/ID). The names of other passengers DO NOT appear anywhere, but the
ticket is valid for them too.
- If the person, whose name appears on the OLT,
doesn't take the trip, the whole OLT is invalid!!!
- OLT is always sent as a .pdf file attachment. it must be printed out by the
customer and taken with you on your trip
- There are no OLTs possible for stand-alone seat/couchette/bed reservations
and for Group bookings. Instead, Paper ticket form must be chosen.
Delivery methods
OLT: These tickets are sent as .pdf files to the
customer's e-mail addresses. It is therefore recommended to provide us with TWO
DIFFERENT e-mail addresses to lower the chance it gets caught in your spam
folder. The OLTs are sent to the customer's e-mail within 24 hours after
making the purchase. If you don't receive the ticket by then, you are obliged to
contact us asap.
PAPER TICKETS: These tickets must be either picked up in our
office, sent by courier to an accommodation in Prague or sent by FedEx/DHL to
any physical address worldwide. In total there are 3 delivery options:
FedEx express service to your home/work
address or hotel
- FedEx delivers the bus tickets to the requested address during the day and
in person. If the deliveryman cannot reach the address indicated by you (e.g.
unknown address, unknown addressee, incomplete address, wrong address, nobody is
available at the address), then the parcel is stored in a local FedEx office for
you to collect.
- The courier usually tries to perform the delivery two times and leaves a
note at the address with the expected time of the delivery.
- If there is nobody to take over the parcel, the courier will usually try to
reach you by phone. Providing a valid cell phone number is essential for a
successful delivery
- If the delivery fails (nobody collects train tickets) the parcel is returned
to us and will be destroyed and you have to order the product and the
delivery again.
- This standard parcel is insured and contains a tracking code which is
automatically sent to your e-mail address immediately after the tickets are
shipped.
- Changes to the delivery address information after the order has been shipped
will result in a 15 € charge (only advanced payment with credit card is
accepted).
- We are unable to process orders for delivery to P.O. Boxes or APOs.
- A correct address and a telephone number are necessary for the delivery. An
incorrect shipping address and/or telephone number may result in return delivery
without any possibility to claim a full refund (see the Refund
section).
DHL express service to your home/work address
or hotel
- DHL delivers the bus tickets to the requested address during the day and in
person. In case you are not at home, please provide us with a valid phone
contact which the delivery agent can reach you at in order to agree on a
suitable delivery time.
- The courier usually tries to perform the delivery two times and leaves a
note at the address with the expected time of the delivery.
- If there is nobody to take over the parcel, the courier will usually try to
reach you by phone. Providing a valid cell phone number is essential for a
successful delivery
- Changes to delivery address information after the order has been shipped
will result in a 20 € charge (only advanced payment with credit card is
accepted).
- This standard parcel contains a tracking code which is automatically sent to
your e-mail address immediately after the tickets are shipped.
- We are unable to process orders for delivery to P.O. Boxes or APOs.
- A correct address and a telephone number are necessary for the delivery. An
incorrect shipping address and/or telephone number may result in return delivery
without any possibility to claim a full refund (see the Refund
section).
- See information about delivery time to different destinations.
Regular Mail (Standard Post) delivery
This option is available only for parcels costing up to €
300 (Europe only).
The envelope is not insured and does not offer any real-time
tracking outside of the Czech Republic. Once the tickets are shipped, the
customer receives an e-mail with the parcel’s tracking number.
The usual shipping time is 7–14 working days.
By choosing this delivery option, the customer has all the responsibilities
in case the post delivery is not successful for whatever reason. If the
tickets are not delivered in time or not delivered at all (incorrect
address, envelope lost on the way…), Czech-Transport does not bear any
responsibility for that and no claims will be accepted.
The Regular Mail (Standard Post) delivery follows
these steps:
- First, we check the ticket value. If it is over €300, we contact the
customer. Another delivery method must be chosen and the delivery fee balance
must be paid.
- Once the tickets are printed, they are shipped to the requested address. The
customer receives the tracking number by e-mail.
- Once the parcel is in the destination country, the local postman delivers
the envelope to the recipient’s mailbox. In most countries the customer
must be at the address at the time of delivery – if there is no one at home,
the envelope is stored at the local post office for a period of
time (usually 10 days) before the parcel is returned/destroyed.
- The usual shipping time is 7–14 working days. This shipping time is NOT
guaranteed though!
- If the customer does not receive the parcel within 15 business days, they
are obliged to contact the local post office with the tracking
number from Czech-Transport.
Delivery to Prague hotels/apartments via courier
- During the booking process, you must fill in the hotel name, address and
your check-in name and check-in date. We recommend sending a short message to
the hotel reception as well, that you are expecting a parcel arrival.
- Tickets are usually delivered during the late evening hours (from 7 pm to
midnight) and stored at the reception desk under the customer's name few days
before your check-in. If you are staying in an apartment, we may write or call
you to agree on a specific delivery time.
Collection in our Prague office
- You can order bus tickets in advance and they can be stored in our office in Prague.
- In the booking form, the customer states the date of personal collection. If
tickets cannot be collected on the arranged date, please get in touch with us to
agree on a new day of collection.
Delivery and handling charges
- FedEx, DHL: 22 – 40 €, depending on destination.
- Courier delivery: 15 €
- Regular mail (Standard Post): 18 € (Europe only)
- Collection from Prague office: 10 €
Placing an order
To be able to complete your order, we require the following information:
- Your full name
- full name of one passenger as it appears in the passport/ID (for
OLTs only)
- A valid e-mail address (we also ask you to provide an alternative e-mail
address)
- A valid cell phone number including country prefix
- Full address including ZIP code (for FedEx, DHL, Post delivery)
- Name and address of the hotel, your check-in name and check-in date (for
courier delivery)
We declare that all personal data are considered confidential, shall be
used solely for internal needs, shall not be made public, provided to a third
party or abused in any other way. When handling personal data, we shall abide by
the Czech law no. 101/2000 Coll. on personal data protection.
Types of tickets
- For DB IC Buses we are offering 2nd class tickets with seat reservation
only. There are no 1st class seats on the bus.
- For at least two passengers travelling together we are also offering Seat
reservations only (for RailPass holders). These don't appear in our standard
offer and are handled manually. These seat reservation are NOT available
as OLTs.
- We are selling saver fares only. In case the saver fare is no more
available, we always contact the customer and offer alternatives.
Discounts
There are following children discounts:
- children aged 0–5 years accompanied by their parents travel for free. They
have to have a seat reservation however, so please indicate the number of these
children in your order
- children aged 6–14 years accompanied by their parents travel for free.
They have to have a seat reservation however, so please indicate the number of
these children in your order
- children aged 10–14 years NOT accompanied by their parents travel for
half price
- children aged 10–17 years travelling alone MUST have an authorization form
from his/her parents or legal representatives.
Group discounts (applies to Paper tickets only):
- the group consists of at least 6 together travelling people
- we will find out the total group discount during the ticket issuance process
and refund the group discount automatically. This amount will be added to the
bank account, from which you paid the tickets and you will be notified by e-mail
about this refund.
Luggage transport
- Free of charge will be transported: 2 pieces of hand luggage not
exceeding 70×50×30cm The passenger have no right to take this luggage
into the bus. More likely, this luggage will be stored in the luggage space of
the bus
- folded strollers will be transported free of charge (subject of storage
space on the bus)
- oversized luggage like bicycles, skier etc. may NOT be transported
Cancellations, Exchanges & Refunds
The tickets can only be cancelled. They cannot be changed or re-booked.
How to proceed
You can initiate a ticket cancellation on-line by sending a request to info@czech-transport.com
with your unique booking number (Order ID) no later than three days before the
travel date.
OLTs: Sending a cancellation request to our e-mail no later
than three days before the travel date is sufficient.
PAPER TICKETS: In order to cancel the tickets, we must have
the ticket originals in hand no later than three days before the travel date.
Please ship them to our office:
Czech-Transport.com
Šporkova 2
118 00 Prague 1
Czech Republic
- The tickets have to be sent at your expense using a traceable/recorded
service for proof of delivery.
- We can only accept ticket cancellation for tickets returned to us at least
3 days before the planned trip. After this period all claims will be
refused.
Amount refunded
- Cancellation fee between 20–40% of the ticket price, but always
minimally 20€. The rest is returned to the original card/account used
for the purchase.
Refund conditions
- All refunds are credited back to account which was used for the original
booking. Reimbursement takes from 3 to 7 working days.
- Refunds cannot be processed in cash under any circumstances.
- Refunds are valid for unused and undamaged
tickets only.
In the case that the customer request a change to their order and confirms
this change with us by either e-mail or phone, the change will be automatically
carried out.
It is in the customer's own interest to check their e-mail (including spam
box) in good time to learn about the change or cancellation of a ticket.
We strongly recommend customers that in the case of them urgently needing to
change their booking that they contact us not only by e-mail but also by
telephone. Keep in mind zone differences as well as our working hours.
Further Claims
Customers are responsible for rechecking the bus tickets immediately
after receiving them. If any discrepancy occurs, please contact us
without delay. Claims cannot be accepted less than 24 hours before the bus
departure and are therefore invalid.
Passengers are responsible to find the correct bus stop location in time. All
bus stops are described on our website The passengers
must be at the bus stop always at least 15 minutes before the bus departs.
Passengers must be in possession of valid bus ticket at the time of travel
and must be prepared to show them when required. Czech-Transport.com will not
replace lost, stolen, or mislaid tickets. In such circumstances passengers must
purchase replacement tickets.
Security and protection of information
We declare that all personal data are considered confidential, shall be used
solely for internal needs, shall not be made public, provided to a third party
or abused in any other way. When handling personal data, we shall abide by the
Czech law no. 101/2000 Coll. on personal data protection.
Other terms and conditions
- The prices, which appear on the tickets are not the same as price you paid
to us. Our price includes handling/administrative fee €4–20 per passenger.
These fees cover our expenses (taxes, banking fees and the booking fee)
- Transportation of all animals with the exception of guide-dogs is not
possible
- Children under 4 years MUST be in a child car seat/infant
carrier during the travel. These child car seats are not
provided by the bus carrier.
- Travel insurance is recommended.
- Travelers are responsible for ensuring that they have all necessary travel
documents and visas.
- Contact: info@czech-transport.com
Company Data
Czech-Transport.com is run by H-TEAM, s.r.o. (Ltd.)
Reg. number: 24777315
VAT number: CZ24777315
Company is registered by the Municipal court of Prague, section C, file No.
173434.
Comments
Last update: 2024-03-24