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Home :: FAQ :: FAQ - Train Electronic Tickets :: Ticket Not received
  • Date / time: 2022-08-28 16:47:20Name: Philipp Hülse

    Dear Train Team,

    I booked a train ticket from Praha to Berlin earlier today for tomorrow 6.25 AM. I haven’t yet received a confirmation email or ticket. Could you make sure it’s on its way?

    Thanks, kind regard Philipp Hülse

    Reply

    • Date / time: 2022-08-28 21:09:33Name: Pavla Janoušková

      Hello. unfortunately, I did not find any order connected to your name /email or the route for tomorrow. If you booked your train via Czech-transport.com, the payment was not successful.

      If you booked from cd.cz, kindly use their contact information on their website.

      Kind regards Pavla

      Reply