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Train/Bus Ticket Booking Terms & Conditions – LEO Express

These Terms & Conditions are valid for e-tickets provided by the LEO Express carrier. Czech-Transport.com is a reseller of the LEO Express company.

PLACING AN ORDER

We require the following information:

  • The passenger’s full name
  • The passenger’s va­lid e-mail address (ideally also an alternative e-mail address).
  • The passenger’s va­lid telephone contact including the country calling code.

We declare that all personal data are considered confidential, shall be used solely for internal needs, shall not be made public, provided to a third party or abused in any other way. When handling personal data, we shall abide by the Czech law no. 101/2000 Coll. on personal data protection.

Payment process

To ensure the secure payment, you are redirected to a 3rd party payment portal. We do not have access to your payment card data and we cannot make any purchase using the card data provided by you. The payment is identified by the unique order number (Order ID – a 15-digit numeric string). The order is considered paid and received by us after the price is credited to our bank account. After that, you will receive a confirmation e-mail. If you do not receive the confirmation e-mail and/or your tickets within 8 hours:

  1. double-check your SPAM (JUNK) folder. 
  2. if the ticket is not in your SPAM (JUNK), you need to contact us immediately on bus@czech-transport.com. If the ticket is purchased for the next day, call +420 776877890.

Unavailable sold out tickets

If due to any circumstances we cannot purchase the ticket (e.g. the bus/train is full, a mistake in the booking system) we will contact you by e-mail. The default guaranteed option is a full refund within 3–5 working days. We also offer other alternatives.

If there are any complications with the order, you will be contacted by e-mail. If you do not respond in 3 days to the repeated e-mails or SMS messages from Czech-transport, we reserve the right to cancel the order and refund you. Czech-transport is not liable for any damage caused in such situations.

Ticket prices

By purchasing the tickets through us, you agree to our prices and further claims cannot be accepted. Czech-transport prices do not correspond to the prices on tickets. The price of each ticket includes the booking fee (4–20 EUR/person). This fee is non-refundable. Prices change in time and depend on the occupancy of the chosen connection.

TRAVEL DOCUMENT

  • If the transaction is successful and there are no ticket availability problems, we send the ticket to your e-mail address within 8 hours.
  • You must double-check the ticket immediately after you receive it. If the ticket does not correspond to your order you have to notify us immediately.
  • You need to present a printed or electronic version of your ticket together with a valid personal identification (passport, ID) on the train/bus. Without it, you cannot be transported and are not entitled to any refund of the fare.
  • E-ticket can be used only for the specific bus/train, route, passenger, day and time, for which it was purchased.

LUGGAGE TRANSPORTATION

  • All luggage is transported free of charge.
  • You can carry max. 3 pieces of baggage with common weight up to 30 kg: 1 hand luggage up to 5kg and 27×30×50 cm + 2 pieces of baggage with a sum of the length + width + height up to 190 cm.
  • BUSES: Skis, snowboards and folding baby strollers are transported if there is enough space in the luggage compartment. They have to be folded and packed. Bicycles are not allowed.
  • TRAINS: Folding baby strollers, bicycles, skis, and snowboards are transported on some connections and only after previous reservation and payment of a small fee.
  • Passengers are responsible for manipulation with their luggage e.g. transfer of their luggage when changing the vehicle, and for supervision of their hand luggage during the journey.

CHILDREN / YOUNG PEOPLE UNDER 18

  • Children younger than 6 years old have to be accompanied by a person at least 15 years old. The accompanying person has to have an ID/passport confirming the date of birth.
  • Children younger than 15 years old can travel alone only with written authorizations from their legal representatives. There is no official form.
  • Child car seats are not compulsory for the transport of children on the buses and trains. On minibusses, the car safety seats are provided by the carrier to children up to 36 kg and 150 cm. If your child needs the safety seat, you need to inform us about it in advance.
  • You have to prove the children's age by showing their passports/IDs. Without it, you will have to pay a full price on the bus/train.
  • If you travel with a child pram/stroller, you need to inform us about it before making the order.

CANCELLATIONS, CHANGES, CLAIMS

Pending orders

If your order has not been processed yet (status pending), you can ask us to cancel or change it by e-mail or telephone. For pending orders, the cancellation fee is 10 % of the order price and the re-booking is free of charge.

Changes and Cancellations of processed orders

  • Changes of tickets are not possible.
  • Cancellation is not possible less than 24 hours before the departure.
  • The cancellation fee depends on the ticket type. Booking fee is non-refundable.
  • Group orders can be canceled only for the whole group, 11 days before the departure date at latest, the cancellation fee is 50% of the ticket price.
  • Return tickets can be canceled only for the whole trip.
  • You will be refunded within 5 working days to the card/bank account used for the purchase.

How to proceed

  • If you want to cancel or rebook your ticket, write us an e-mail with your order ID. It is in your own interest to check your e-mail ( including spam/junk) in time to confirm the change/cancellation and learn about the result.
  • For urgent cancellations and changes (e.g. pending orders) contact us also by telephone. Keep in mind zone differences as well as our working hours (Monday-Friday 9 am – 5 pm).

Claims

If your connection is delayed or you were not satisfied with the service, write us an e-mail with a description of the situation and your order number at info@czech-transport.com. We will submit the claim directly to the bus carrier for investigation and the final decision about the compensation/re­fund.

It is also required to immediately ask the bus/train staff to issue a written confirmation about the problem (delay, lost or damaged luggage etc.).

Other terms and conditions

  • Travel insurance is recommended.
  • Any claims for travellin­g expenses (e.g. not received, incorrect or lost ticket) made less than 12 hours before the bus departure or after the due date will not be accepted.
  • If a passenger interrupts the journey, the ticket validity expires.
  • Passengers have a responsibility to learn about the correct departure location of the bus in advance. For up-to-date information visit the carrier’s website.
  • We recommend coming to the bus stop 20 minutes before the departure at the latest.
  • If a passenger does not come to the stop before the departure time the ticket expires without any compensation. No fare is refunded for unused or partly used tickets.
  • Passengers who cannot show a valid ticket upon inspection, pollute the bus, or bother, disturb or endanger other passengers may need to pay a special surcharge 40 – 50 EUR on the bus/train in cash or by card
  • Indirect connections with an exchange between bus and train: If the connection is delayed, customers have to contact immediately the carrier or us (ideally by telephone) to arrange re-booking of the connecting train or bus.
  • Contact: bus@czech-transport.com
  • Complete conditions of the LEO Express carrier are available in PDF format. (English language)