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  • Date / time: 2016-12-14 07:46:11Name: Matthew

    I would like my tickets cancelled and refunded. Order number 6934592912499­80 Thank you.

    Reply

    • Date / time: 2016-12-14 09:39:27Name: Pavla Janoušková

      Dear Matthew, we can cancel your reservations and refund you 80% of the price. Please, confirm. Kind regards Pavla

      Reply

      • Date / time: 2017-09-03 13:01:13Name: Eriko Shrestha

        I would like my ticket cancelled and refunded please. Order number 923871802455902. Kind regards, Eriko

        Reply

        • Date / time: 2017-09-03 14:50:10Name: Lucie Jiskrová

          Dear Eriko,

          thank you for the message. If you booked a wrong ticket, you have two options:

          1. cancellation with 90% refund
          2. change of the ticket (free of charge)

          Let me know what is better for you. Kind regards

          Reply

          • Date / time: 2017-09-20 03:44:24Name: yongyut net

            I would like to change my destination (change from vienna to be Budapest) 12.10.2017 3 persons …my order ref.RC 20903441

            Reply

            • Date / time: 2017-09-20 10:22:23Name: Pavla Janoušková

              Hello. Thank you for the comment. Unfortunately, I did not find any order connected to your email yongyut_net@hot­mail.com or to order ID RC 20903441. We have 15digit numeric IDs. Are you sure you purchased the tickets through us?

              Kind regards Pavla

              Reply

      • Date / time: 2016-12-14 10:48:38Name: Matthew

        I am still trying to coordinate travel plans. Please DO NOT cancel my reservations. Thanks for you prompt reply. Matthew.

        Reply

        • Date / time: 2016-12-14 10:56:48Name: Pavla Janoušková

          Thank you for the reply. Kind regards Pavla

          Reply

          • Date / time: 2016-12-14 19:48:42Name: Matthew

            Ok Pavla, I have double checked and we will no longer be needing the tickets. Please go ahead and cancel my tickets. I understand that it is for an 80% refund. Thanks.

            Reply

            • Date / time: 2016-12-15 11:07:37Name: Pavla Janoušková

              Hello again. Thank you. Your order is cancelled and you will be refunded in 5 days. Kind regards Pavla

              Reply

              • Date / time: 2016-12-15 11:37:45Name: Matthew

                Thank you Pavla.

                Reply

                • Date / time: 2019-04-20 14:38:42Name: Bindu Chimote

                  I have just booked train ticket from Budapest to Prague (Order No.49989909301­1608). If I cancel it now, will I get full refund for the same?

                  Reply

                  • Date / time: 2019-04-20 14:56:26Name: Ivanna Novotna

                    Hello. The cancellation is possible, the cancellation fee is 10% from the ticket price. Do you prefer to maintain your order or receive a partial refund?

                    Reply

                    • Date / time: 2019-04-20 15:25:30Name: Bindu Chimote

                      Since my ticket is still in pending status, I wish to cancel it even if there is a 10% cancellation fee and refund of the remaining amount. Please reply so that I can confirm.

                      Reply

                      • Date / time: 2019-04-20 16:19:32Name: Ivanna Novotna

                        The status is „problem“. Your order has been cancelled you will receive a refund within few business days.

                        Reply

                    • Date / time: 2019-04-20 15:06:58Name: Bindu Chimote

                      Since I am cancelling almost immediately after booking, will it please be possible to give full refund of the amount?

                      Reply

                      • Date / time: 2019-04-20 15:09:33Name: Bindu Chimote

                        hello,

                        Since my ticket is still in pending status, I wish to cancel it even if there is a 10% cancellation fee and refund of the remaining amount. Please reply so that I can confirm.

                        Reply

                        • Date / time: 2019-04-20 16:19:04Name: Ivanna Novotna

                          The status is „problem“. Your order has been cancelled you will receive a refund within few business days.

                          Reply