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Home :: Prague public transportation tickets Terms & Conditions

Prague public transportation tickets: Terms & Conditions

General terms and conditions

Czech-transport.com is an official reseller of the Prague public transportation tickets
Czech-transport.com resells only some of the products, mainly the 24 hrs and 72 hrs transportation passes
Czech-transport.com has its own prices and terms/conditions. By purchasing the tickets the customer agrees to our prices and to this document.
Our final price of the tickets contains the booking fee as well as other fees (banking fee, administrative fee etc.) that we have to pay in order to provide you with the tickets.
No returns are accepted. Once booked, the tickets cannot be returned, cancelled or changed.
The tickets are anonymous, no name appears on them.

Ticket validity

The tickets are valid for the advertised period (24 or 72 hrs) after being properly validated. Metro: There are validators in front of each metro entrance/escalators. The tickets must be validated before entering the metro. Buses and trams: Passengers must validate the tickets IMMEDIATELY after boarding the vehicle. The yellow validators are on board of every bus and tram.
The same ticket cannot be validated more than once.
No claims will be accepted for no/improper validation of the tickets.
The tickets are valid for all metro lines, all tram lines including the night trams, some bus lines (bus lines 100 – 299 and 901 – 930) and for the Prague funicular
Upon ticket inspection the passengers must present the originals of the tickets/passes which are properly validated and other needed documents (passport, ID card to prove the right to an age-related discount). Czech Transport is not responsible for any damages arising out of incomplete or improper documentation given by the passenger.

Luggage transportation

Free of charge: a piece of luggage not exceeding 25×45×70 cm, strollers with babies
There is a fare for any extra/oversized pieces of luggage or strollers without babies. The luggage tickets can be bought at every metro station.
One-day and multi-day tickets include transport of one item that is normally subject to a fee.
Bicycles may be transported free of charge in metro only.

Delivery methods/charges

The tickets are not available in electronic form and must be either collected in our office or delivered to a physical address. Customers can choose between 4 types of delivery:

FedEx or DHL delivery to your home/work/hotel address (almost) anywhere in the world. The charge is €22–40 depending on the location.
Courier delivery to your hotel/hostel in Prague. The charge is €15
Personal collection in our Prague office. The charge is €10.
Regular mail (Standard Post) delivery to your home/work in Europe. The charge is €18.

Payment Options

Global Payments Europe: accepts VISA, MasterCard, Maestro, Visa Electron and Diners Club.
Bank transfer (we can issue a proforma invoice for you)
In our office we accept payments by card: VISA, MasterCard, Maestro, American Express, Visa Electron and Diners Club, JCB and Discover.
In our office we also accept cash (Czech crowns or Euros)

To ensure a secure payment, customers are redirected to a 3rd party payment portal. We receive only the result of the transaction. We do not have access to customer’s payment card data and we cannot make any purchase using the card data provided by customers.

Cancellations, Exchanges, Claims

once the order is paid the tickets cannot be cancelled or changed at all
no claims will be accepted for lost/stolen/forgotten tickets
If the public transit service is not provided or you are not satisfied, you can make a claim on the official website of the Prague public transit company

Company Data

Czech-Transport.com is run by H-TEAM, s.r.o. (Ltd.)
Reg. number: 24777315
VAT number: CZ24777315

The company is registered by the Municipal Court of Prague, section C, file No. 173434.