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FAQ :: Cancel
  • Date / time: 2017-08-09 08:44:35Name: Christine

    Hi,

    I realized I have booked the wrong train and would like to cancel my tickets.

    Order #:180355307756179

    Thank you.

    Reply

    • Date / time: 2017-08-09 14:12:24Name: Pavla Janoušková

      Dear Christine, thank you for contacting us. You can have the cancellation with a 90% refund. Or you can change the train to the correct one. There is no change fee. We wait for your reply.

      Czech transport Pavla

      Reply

      • Date / time: 2017-08-10 00:13:58Name: Christine Wong

        Hi,

        Yes, I would cancel my tickets. This means it is a 20% cancellation fee, correct? How soon will I see my refund? Thank you for your help.

        • Christine

        Reply

        • Date / time: 2017-08-10 07:49:41Name: Pavla Janoušková

          Hello. Thank you for the reply. You will receive 90% refund within 5 working days. Kind regards Pavla

          Reply