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  • Date / time: 2018-10-02 09:36:42Name: Keith Woon

    I have purchased two first class return train tickets from Prague to Krakow to travel from 22–28 October at a total of Euro 276. I have received the tickets sent to me by FEDEX. However, the cost that is printed on the tickets totaled to only about Euro 72. Why is there such a huge difference? Do you typically charge overseas customers by so much more when they purchase on line in advance? Also, along with the tickets there was an instruction sheet, which is clear and comprehensive. But it appears that our luggage is restricted to only 3 pieces of small luggage that can fit the overhead storage. We have two pieces of luggage each about 30×20×100cm in size as we are travelling to Europe from Singapore hence the baggage to bring along. May we know if we need to pay additional charges for these two large pieces of luggage? Thanks and hoping to hear from you

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    • Date / time: 2018-10-02 22:37:01Name: Pavla Janoušková

      Dear Keith Woon, thank you for the message. You did not count all tickets and prices in both currencies. Either way, there is a booking fee included, it covers the expenses that are not mentioned on the tickets.

      Luggage: You can have the luggage that you described for no extra cost. You will store it under/above your seat on the train.

      Kind regards Pavla

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