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  • Date / time: 2019-01-08 18:50:22Name: Ronaldo Astudillo

    Hi! Today I had to pay a fee per no paying, and adding the gard was racist and violent, (inclusive they only request the tickets to strangers) the guard didnt passed the ticket of the fee to me, so I only paid and I didn’t received any fee ticket. Also he obligated me to take money from the changing machine and not paying using a card, so I lost 533 czk. Finally, for the reason that it takes a lot of time (the guard doesn’t speak in English, very bad for the secure) y lost my travel in the bus station, and I lost 40 euros more.

    (Florence metro)

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    • Date / time: 2019-01-09 08:10:25Name: Pavla Janoušková

      Dear Ronaldo Astudillo, we are sorry to hear about the complications. Please, note that we are a private travel agency and not the Prague public transit. Kindly get in touch with them, if you need to make a complaint: http://www.dpp­.cz/…acts/pod­net/.

      Kind regards Pavla

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