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  • Date / time: 2019-05-05 15:58:42Name: Elizabeth Burnett

    Due to a delay on the train ti Nuremburg on Friday May 3rd we missed our connection and had to get a later train. I was informed at Nuremburg that I would receive a 50% refund The ticket purchasesd was 8–2194–061 transaction code V9LNZ3 priced 62eur We also missed our connection from Prague to Cesky Trebova booking number 1003058845 12,40 GBP RegioJet and were unable to use this ticket and had to purchase another ticket 29058/7473 at 22.26hrs I would be grateful if you could notify me of my position regards a refund. Kind regards E Burnett


    • Date / time: 2019-05-05 20:49:42Name: Nadya Jerosenkova


      thank you for contacting us.

      I checked our system and I did not see the order with your email address…

      I think you bought all tickets through another carrier and in this case, we can only recommend contacting the carriers directly.

      Best regards