enesitfrderu

1st of April, UPDATE: Due to the current global COVID-19 pandemic, all international passenger rail/bus transport between the Czech Republic and Germany, Austria, Slovakia and Poland has been suspended until further notice. Most of other international rail/bus services are currently suspended too.

All electronic tickets for inland travels in those countries are still available for purchase though.

NEW: If you want to receive a notification once your planned travel date is open for booking, feel free to use our Travel availability request form.

Home :: Tickets refund
  • Date / time: 2019-05-05 15:58:42Name: Elizabeth Burnett

    Due to a delay on the train ti Nuremburg on Friday May 3rd we missed our connection and had to get a later train. I was informed at Nuremburg that I would receive a 50% refund The ticket purchasesd was 8–2194–061 transaction code V9LNZ3 priced 62eur We also missed our connection from Prague to Cesky Trebova booking number 1003058845 12,40 GBP RegioJet and were unable to use this ticket and had to purchase another ticket 29058/7473 at 22.26hrs I would be grateful if you could notify me of my position regards a refund. Kind regards E Burnett

    Reply

    • Date / time: 2019-05-05 20:49:42Name: Nadya Jerosenkova

      Hello,

      thank you for contacting us.

      I checked our system and I did not see the order with your email address…

      I think you bought all tickets through another carrier and in this case, we can only recommend contacting the carriers directly.

      Best regards

      Reply