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  • Data / ora: 2014-10-16 10:00:19Nome: elisabetta

    We write from Italy, we were on holiday in Budapest in september from 25 up to 29. We booked a bus from Budapest to Prague with your company: Student Agency for the 27 of september at 6 o\'clock in the morning, we payed by credit card for the reservation of 4 tickets (2 adults + 2 young people). We arrived very early in the mornig to Nepligét bus station as indicated on internet information (at 5:35 we already were at the bus station) and other people were waiting for the bus but the bus did not arrived. We asked to the staff working there (bus drivers and the person at the ticket office) but nobody knew about the bus so we shoud buy other tickets with another bus company.\r\n\r\nI enclose the receipt for our payement by credit card, the confirmation of our reservation and the copy of my Identity Card.\r\n\r\n\r\­nYou see that RESERVATION HAS BEEN SUCCESFULLY PAYED\r\n\r\nPlease let me know what was wrong because we payed for 4 tickets and we did not have your service!\r\n\r\nWe would be very pleased if you could refund our payment\r\n\r\nOur IBAN for bank transfer is:\r\n\r\nIT­97S061101400500000106468­0\r\n\r\n\r\nLu­ca Paglianti\r\nE­lisabetta Ripetti Pacchini\r\n

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    • Data / ora: 2014-10-17 14:06:48Nome: Lucie

      Dear Elisabetta,

      thank you for your message. I am so sorry for this inconvenience. Could you please write me your ticket number or your order ID?

      I am looking forward to hearing from you soon.

      Kind regards

      Rispondere

      • Data / ora: 2014-10-17 15:44:46Nome: Elisabetta Ripetti Pacchini

        Hello, I received two receipts on my I phone: The first one is: reservation detail number 4198861182 YOUR RESERVATION HAS BEEN SUCCESFULLY PAIED RESERVATION IS VALID ROUTE 27/09/14 06:00 BUDAPEST-PRAGUE

        The second one is: Passengers Tarif: Youth<26 450 CZK Youth<26 450 CZK Adult 500 CZK Adult 500 CZK

        Rispondere

        • Data / ora: 2014-10-17 16:23:49Nome: Lucie

          Thank you for this information.

          I see that you did not book this ticket through our website. Please contact directly complaints department of the bus company Student agency on their email : reditel@studen­tagency.cz

          Kind regards

          Rispondere

          • Data / ora: 2014-10-17 16:50:43Nome: Elisabetta Ripetti Pacchini

            I wrote a mail to complaints dapartment to the above e-mail adress but i did not received any replay!

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