If you want to receive a notification once your planned travel date is open for booking, feel free to use our Travel availability request form.
Booking terms & conditions concerning train e-Tickets (*)
(*) These terms & conditions are valid also for DB Express Buses from / to Nuremberg
Tickets can be purchased a minimum of four days and a maximum of 60 prior to the date of departure.
Payment process
To ensure a secure payment, you are redirected to a 3rd party payment portal – Global Payments Europe. Accepted cards are: VISA, MasterCard, Maestro, Visa Electron and Diners Club. We receive only the result of the transaction. We do not have access to your payment card data and we cannot make a purchase using the card data provided by you. The payment is identified by a unique order number (Order ID – a 15-digit numeric string).
After a successful payment you will receive a confirmation e-mail. If you don't receive a confirmation e-mail or tickets within 24 hours, please check your SPAM (JUNK) folder first, especially owners of Hotmail, MSN or Live account. Customers who have not received train tickets and have checked their SPAM are obliged to contact us immediately via: info@czech-transport.com. Czech-Transport.com is not responsible for claims received shortly before or after the due date. Any travel expenses claims received after train ticket expiration will not be accepted and you will not be entitled to reimbursement for those expenses.
A payment due is considered made when it appears on our account.
If due to any circumstances we cannot purchase the ticket (e.g. the train is full) you receive the full refund.
In case of complications with the order you will be contacted by email. If you do not respond in 3 days to the repeated emails or SMS from Czech-transport, we reserve the right to cancel the order and refund you. Czech-transport is not liable for any damage caused in such situations.
Travel document – eTicket
If purchasing travel document (e-Ticket), please note that we require one name and one surname only, passengers with more than one name and surname provide first name and first surname.
By agreeing to this document you authorize the company H-TEAM, s.r.o. (site operator www.czech-transport.com) to the use your personal data for buying the travel documents on e-Shop ČD (České Dráhy – Czech Railways).
If the transaction is successful, we will send the ticket to your e-mail address in PDF format within 24 hours. You have to print the ticket out on a printer (on an A4 sheet / US letter), and the printed ticket is considered a valid travel document. Upon ticket inspection, the passengers must always present their ID (passport) the number of which is specified on e-Ticket. The child's age need not be proven during international transport.
If you are traveling with an e-ticket:
- After you board the train, look for the ticket inspector who will stamp your ticket. If, after 20 – 30 minutes, they have not inspected your tickets, please go to find them and ask them to stamp your ticket.
- For two or more passengers traveling together, the seat reservations will be together on the last part of the ticket. We automatically write it as the full name of the last passenger. The customers must print all pages of the ticket.
eTicket is not valid if:
- it has been damaged, or the information on it has been made illegible, unrecognizable or been altered
- identity document or required document of entitlement shown on the ticket cannot be produced or has expired
- it is used for another train and/or date
If a passenger fails to comply with the conditions above, he or she is considered a passenger without a valid travel document as per the Contractual and Transport Conditions for Public Passenger Transport (SPPO), or, in international transport, in the Convention concerning International Carriage by Rail (COTIF), the Uniform Rules concerning the Contract for International Carriage of Passengers and Luggage by Rail (CIV) and the Standard International Passenger Tariff (TCV).
Children up to 6 years old travel for free.
Travel document – validity
Travel document (eTicket) issued in the passenger's name is a non-transferable, non-refundable document and cannot be cancelled. e-Ticket is valid only with the valid personal identification. It can be used for specific train, route, day and time, for which it was purchased. Passenger(s) will be requested on board to present travel documents together with personal identification on international routes. If passenger(s) fail(s) to show either train ticket or ID, travel document becomes invalid.
Seat reservation purchase
If purchasing seat reservation individually, the automatic reservation system will assign adjacent seats by its availability and it could mean that passengers will not be seated next to one another. In the case that seat reservations cannot be purchased online, automatically the ticket can be bought on the train where a seat reservation isn't obligatory. Money spent on a seat reservation will be returned to the client.
Refunds, cancellations and exchanges
According to the conditions of Czech Railways, the e-Tickets cannot be cancelled or exchanged therefore once you purchase (and receive) the electronic ticket there is no refund available.
If the order has not been processed yet (status pending), it can be cancelled by email. Then the cancellation fee is 10 % of the price.
Security and protection of information
We declare that all personal data are considered confidential, shall be used solely for internal needs, shall not be made public, provided to a third party or abused in any other way. When handling personal data, we shall abide by the Czech law no. 101/2000 Coll. on personal data protection.
Important notes
- Any claims made less than 12 hours before the departure will not be accepted.
- The price of each ticket includes the booking fee (from 5 to 16 EUR).
- Prices change in time and depend on the occupancy of the chosen connection.
- Travel insurance is recommended.
- Travellers are responsible for ensuring that they have all necessary travel documents and visas.
- Contact e-mail: info@czech-transport.com
Czech-Transport.com is run by H-TEAM,s.r.o.
Reg. number: 24777315
VAT number: CZ24777315
Company is registered by the Municipal court of Prague, section C, file No. 173434.
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