We booked and paid for two delux night train tickets from Krakow to Prague on
21 April, and the payment of 190 euro went through. However just after the
page went back to the shopping basket page, and we never received anything by
email. Can you please look into this?
Best Ketil and Noah Karlsen
Reply
Date / time: 2022-03-07 21:58:28
Name: Ivanna Novotna
Hello. Thank you for your e-mail. Unfortunately we do not see your order in
our booking system. Did you receive a confirmation e-mail? If not, please check
again with your bank or send us your bank statement on info@czech-transport.com.
Thank you!
Hi!
We booked and paid for two delux night train tickets from Krakow to Prague on 21 April, and the payment of 190 euro went through. However just after the page went back to the shopping basket page, and we never received anything by email. Can you please look into this?
Best Ketil and Noah Karlsen
Reply
Hello. Thank you for your e-mail. Unfortunately we do not see your order in our booking system. Did you receive a confirmation e-mail? If not, please check again with your bank or send us your bank statement on info@czech-transport.com. Thank you!
Reply