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Home :: Trains :: Prague → Berlin :: Missed train due to wrong platform
  • Date / time: 2022-07-17 12:51:35Name: Nikki

    Hello. I showed the information helper my ticket and he told me to go to the autobús platform 4 instead of the railway platform 4. As a result I missed my train. Is there a way I can get a refund for my ticket purchase?

    Reply

    • Date / time: 2022-07-17 14:48:06Name: Ivanna Novotna

      Hello. Did you book tickets with us?

      Reply

      • Date / time: 2022-07-17 14:53:56Name: Nikki

        Sadly no I booked it through omio. How does this change things? Thanks!

        Reply

        • Date / time: 2022-07-17 15:08:36Name: Ivanna Novotna

          You must turn to the original provider.

          Reply