Hi, I’ve made a train seat reservation for six people on 19th 07.2022 from
Bohumin to Warsaw. The same day I’ve received and information that due to
construction works on the track my reservation was blocked for sale and that
“As soon as the sale will be open, we will be able to process your order”.
I’ve paid 42€ and it wasn’t refunded. The wait is supposed to be 14 days,
which theoretically passes tommorow on 2nd of August. Does that mean my
transaction will be processed or should I expect a refund? I would like to
know since my group’s schedule is tight.
Thank you in advance and best regards Maria Ziembińska +48503130556
Reply
Date / time: 2022-08-01 21:37:46
Name: Nadya Jerosenkova
Dear Ms. Maria,
thank you for contacting us.
Unfortunately, a seat reservation according to your order is still blocked
for sale. We will not able to process your order.
Will, you prefer to wait until the seat reservation will be on sale, or
cancel your order and a full refund?
Hi, I’ve made a train seat reservation for six people on 19th 07.2022 from Bohumin to Warsaw. The same day I’ve received and information that due to construction works on the track my reservation was blocked for sale and that “As soon as the sale will be open, we will be able to process your order”. I’ve paid 42€ and it wasn’t refunded. The wait is supposed to be 14 days, which theoretically passes tommorow on 2nd of August. Does that mean my transaction will be processed or should I expect a refund? I would like to know since my group’s schedule is tight.
Thank you in advance and best regards Maria Ziembińska +48503130556
Reply
Dear Ms. Maria,
thank you for contacting us.
Unfortunately, a seat reservation according to your order is still blocked for sale. We will not able to process your order.
Will, you prefer to wait until the seat reservation will be on sale, or cancel your order and a full refund?
Best regards
Reply