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  • Date / time: 2023-10-30 10:13:52Name: KLEIN Camille

    I'm in the train EN 40414. The train is very late. And in consequences we miss our 2 following train. I wanna know, your refund politicy.

    Reply

    • Date / time: 2023-10-30 11:21:16Name: Nadya Jerosenkova

      Hello,

      thank you for contacting us.

      I apologize for the inconvenience, but I do not see any information about the delay.

      If you would like to send a claim, then please complete this form: https://www.o­ebb.at/…rung-chatbot

      with all details according to the actual departure time and arrival time, and send it directly to OEBB..

      Then you will receive an answer with the information.

      Best regards

      Reply