I bought a ticket from you for me and my family. You sold me a ticket with
seats, and when we got on the train, it turned out that we only had one seat,
and the other two simply did not exist. the other two are wheelchair accessible.
Because of you, my mother and I have to stand for 3 hours!!!!!
Reply
Date / time: 2023-12-23 19:59:59
Name: Nadya Jerosenkova
Hello,
thank you for contacting us.
The seats are selected automatically and is not possible to select the seats
manually.
I bought a ticket from you for me and my family. You sold me a ticket with seats, and when we got on the train, it turned out that we only had one seat, and the other two simply did not exist. the other two are wheelchair accessible. Because of you, my mother and I have to stand for 3 hours!!!!!
Reply
Hello,
thank you for contacting us.
The seats are selected automatically and is not possible to select the seats manually.
So we do not know in advance which seats will be.
Best regards
Reply