Refund of the ticket - Brno Central Station

Date / time: 2016-07-03 09:47:54

Name: Marinka Špodnjak

Dear Sir/Madam, I bought the train ticket from Brno to Vilnius at the desk-office 1 on 2.7.2016. at 7:43. Everything went fine until in the train from Warszawa to Minsk immediately after the start of the trip another passenger told me, while I am Croatian, that I should have VIZA to enter the Belorussia, what was checked immediately on Interned, and she told me about many occasions of passengers taken out of the train at the border and waited for the VIZA documents. In my travel and occasion it will be during the night and on Sunday. So I left the train at the first stop Siedlce (an hour traveling from Warszawa), bought the ticket back to Warszawa Zachodia, in order to find another transportation to Vilnius. I slept in the Hostel there and in the morning by the bus I went to Vilnius. I am just in the bus writing this e-mail. So, I didn't use the sleep-bed at the train D 10 POLONEZ in direction to Moskva Belarussia), I traveled only one hour till Siedlce and the whole journey should last 12 hours. I paid this trip 64,60 EURO I also didn't use the ticket from Minsk to Vilnius which was paid 18 Euros.

I didn't know that I need VIZA for Belorussia, neither it was checked and said to me in Brno, by your officer at the international desk, what is professional duty, and not checked and said by the conductor in train to Belorussia what is also the professional duty. After came back to Warszawa Zahodnia , I visited the International desk for information and tickets on Saturday, yesterday, at 22:00, and they told me I should talk with he office I bought the reservations/tickets, that means in Brno.

Please, help me in finding the way how to get money back for the travel that wasn't legally possible to me, that means , probably, part of the money of these two tickets (64,60 + 18,00 )EURO. I will be back on my way to Brno (and Croatia) on Sunday evening (10.7.2016.) having the bus to Croatia at 23 and something. Till than , during the week, things could be solved. I could photo the tickets and send to you to the mail you suggest and could fix all.

I hope you are a good man/women and professional one and that you will find the way to solve this problem as well as make improvements of your and system procedures, so you will not sell the ticket what is for the passengers impossible to realise. Why should anyone know where is Minsk: especially if you are not traveling to Belorussia.

Many thanks, Marinka Špodnjak Brajdica 2, Opatija, Croatia 00385916483500, mobile

Date / time: 2016-07-03 13:14:28

Name: Pavla Janoušková

Dear Marinka, I am sorry to hear about your trouble. From your description I guess you bought the tickets directly at a train station from the Czech railways. We are a travel agency (Czech transport), not the railways. Please, can you send your letter directly to the railways : info@cd.cz. Regards Pavla